RBI had proposed to allow interoperability in cardless cash withdrawal
transactions at all banks ‘ATMs using the UPI facility in its monetary
policy review meeting held in April 2022. The Reserve Bank of India (RBI)
has asked all banks to provide customers with the option of Inter-operable
Cardless Cash Withdrawal (ICCW) at their ATMs. "All banks, ATM networks and
WLAOs may provide the option of ICCW at their ATMs. NPCI has been advised
to facilitate Unified Payments Interface (UPI) integration with all banks
and ATM networks. While UPI would be used for customer authorisation in
such transactions, settlement would be through the National Financial
Switch (NFS) / ATM networks. The on-us / off-us ICCW transactions shall be
processed without levy of any charges other than those prescribed under the
circular on Interchange Fee and Customer Charges," stated the RBI in a
notification dated May 19, 2022. "Withdrawal limits for ICCW transactions
shall be in-line with the limits for regular on-us / off-us ATM
withdrawals. All other instructions related to Harmonisation of Turn Around
Time (TAT) and customer compensation for failed transactions shall continue
to be applicable," the notification added.
"At present, the facility of cardless cash withdrawal through ATMs
is limited only to a few banks. It is now proposed that cardless withdrawal
facilities be made available across all banks and ATMs networks using UPI.
In addition to enhancing the ease of transactions, the absence of the need
for physical cards for such transactions would reduce fraud such as card
skimming, card cloning etc.," said the RBI governor, Shaktikanta Das. To
encourage card-less cash withdrawal facility across all banks and all ATM
networks /operators, it is proposed to enable customer authorisation
through the use of Unified Payments Interface (UPI) while settlement of
such transactions would happen through the ATM networks. Separate
instructions would be issued to NPCI, ATM networks and banks shortly,"
RBI's statement on Developmental and Regulatory Policies, released on April
8, 2022 stated. Cardless cash withdrawals at banks Many banks at present
offer the facility of cashless card withdrawals at their own ATMs.
According to HDFC Bank website, "Cardless cash withdrawal requests
can be initiated for a minimum of Rs.100 per transaction and up to a
maximum of Rs.10,000 per day or Rs.25,000 per month for a beneficiary (The
limits are subject to change as per regulatory guidelines. Who is eligible
to avail of the Cardless Cash Withdrawal facility? The Cardless Cash
Withdrawal facility can be initiated by any ICICI Bank Current Account
customer (sender) registered for Corporate Internet Banking (CIB) with
transaction access. The beneficiary may or may not be a Bank customer. In
case of bulk payments, customers need to be enabled for Bulk Cardless Cash
Withdrawal on CIB. What are the pre-requisites for using a Cardless Cash
Withdrawal transaction? To avail Cardless Cash Withdrawal service, you need
to be registered with ICICI Bank Corporate Internet Banking (CIB) with
transaction access. In case of bulk payments, customers need to be enabled
for Bulk Cardless Cash Withdrawal on CIB. To register for CIB or get
additional access of Bulk Cardless Cash Withdrawal, simply visit the
nearest ICICI Bank branch. KR IRS 131022
On Wed, 12 Oct 2022 at 19:12, 'gopala krishnan' via iyer123 <
[email protected]> wrote:
> AUTOMATIC TELLER MACHINE PART 2
>
> *Continuing from part 1*
>
> *9. Collecting of PIN.*
>
> The earliest method of collecting PIN was either to collect from bank
> or it was send separately. The card may come by post, but the PIN used to
> come late by 3-5 days.
>
> *10. Changing to own PIN.*
>
> The first change in PIN was the customer could change the PIN to his own
> choice. It was a big change. Customer could keep in mind and recollect
> his own PIN.
>
> Later sending PIN got stopped. Pin had to be generated using ATM. Customer
> had to keep ready his information, his account number and keep ready his
> mobile. When account number and phone number are entered, system send a Pin
> to mobile phone, and it had to be entered and then changed to own PIN.
>
> While this is most common procedure foreign banks still give direction to
> create PIN through mobile or permit to continue old PIN while replacing
> existing card. The total digits in PIN for Indian banks are four, while it
> is six for foreign banks. I stand corrected if I am wrong.
>
> *11 ATM changes*
>
> While ATMs were introduced one had to swipe the card in the slot to open
> the ATM room. It had a lot of problems and insertion of card to slot is
> stopped in most ATM cabins. While ATMs were introduced due to lack of
> familiarity a question was asked if customers took more time to operate *–
> Do you want more time? If answered yes, more time was given. If answered
> NO, the card was pushed out. This also is removed in present day ATMs. *
>
> First change was *touch screen* instead of pressing keys. Still in some
> converted ATMs manual keys are given for options, along with touch screen
> options. In some both works, in some touch screen only.
>
> While some ATMs push the cash, some keep the cash in a chest and hold
> keeping the lid open. Once you take the cash fully, lid is closed.
>
> While swiping card in the slot was in vogue for a long period, a very
> convenient one, some ATMs took more time to read the card and caused
> difficulty. I recollect security staff often held the customers. Present
> day all ATMs hold the card till the transaction finishes.
>
> *12. Change in style of functioning.*
>
> While most ATMs had English, the language of communication while
> introducing, gradually, Hindi and local language has been introduced. The
> introduction of local language is very convenient for those who know only
> local language.
>
> From old type swiping card, chip card was introduced to eliminate culprit
> transactions. Now culprit transactions are very much reduced but not
> eliminated. Recently I heard a news item in Kerala, culprit keep a thin
> rubber like item in the slot where card is introduced and creating frauds.
>
> While some ATMs first ask the PIN first, some collect all information and
> finally the PIN. 99% cash might come and 1%, sorry, ATM is out of cash.
>
> *13. Recent changes in ATM*
>
> The upper limit per day for cash withdrawal is limited depends on the type
> of account and type of card. More than 9000-00 rupee transaction, a pin
> send to customer’s mobile has to be entered. The number of transaction by
> the card in any ATM is limited. I think all ATMs of banks were
> interconnected from the beginning, and any bank ATM card can be used in
> other bank ATMs.
>
> *14. Five TMs, only one working, it has no cash.*
>
> There was a period most ATMs were going out of order. Some ATMs go out of
> cash. Now this condition is gradually changing. Number of ATMs have
> increased, going out of order is lesser, but ATMs go out of cash has become
> common. This is because of more transactions by ATMs. Banks display boards
> below a certain amount, customers must use ATM machine.
>
> *15. CDM cum ATM*
>
> Earlier Cash deposit machines were separate. Later ATMs incorporated cash
> deposits. A chest was provided. The customer has to enter his account
> number after inserting the ATM card, ATM checks the account number tally
> with card, directs to enter amount, and the chest opens. Readily arranged
> cash is inserted, the CDM checks for the tally of cash deposit shown, check
> for the validity of currency, and then accept the cash. If there is
> reduction/ surplus, discrepancy with currency, the cash is rejected and
> card pushed out. Otherwise accepts and give receipt and show balance in
> display with the deposit.
>
> Draw back with cash deposit machine is currency below Rs 100-00 is not
> accepted. Customers who use the machine for withdrawal will get depend on
> his luck, either higher value or low value currencies.
>
> Other machines being busy once I used it to withdraw Rs 10000-00. I
> received five 2000-00 rupee currencies. Then I had to meet the bank *chief
> cashier*, to get Rs 500-00 denomination. There is a problem like this in
> CDM.
>
> *16. Some new features in ATM.*
>
> One fine day, customers may observe even after entering correct pin, he
> may observe wrong PIN. On contacting the bank, the managers will instruct
> how to get a new pin and change and again use the ATM card.
>
> While some ATMs ask the customer to remove his ATM card, and then issue
> currency. Some ATMs issue currency and ask the customer to take the ATM
> card. I think the first is more adaptable so that customer will not for
> get to take his ATM card.
>
> Some ATMs irrespective of printing of transaction is available or not ask
> whether transaction receipt is required. If you press NO, mostly,
> transaction will be cancelled.
>
> Some ATMs will ask, unable to print transaction receipt, whether like to
> continue, if customer presses no, transactions will be cancelled.
>
> Some ATMs ask whether balance is to be displayed in screen. If pressed
> yes, balance will be displayed.
>
> Some ATMs will ask after completing transaction, whether the customer
> wanted to make another transaction. Customer has to press *positively NO*,
> if he does not want to make another transaction.
>
> Mini statement of any bank can be taken from any ATM. Sometimes not
> possible.
>
> More number of transactions of the same bank may invite ATM charges, but
> not very high, while ATMs were introduced. Comparing to auto charges the
> additional ATM charge is less, I agree for additional charges.
>
> Except in certain areas ATMs functions 24 hours. Most ATMs have shutter
> facility and it will be halfway down in day time, fully down in night time.
>
> *17. Debit cards and ATM cards*
>
> Most banks issue Debit cards which can be used in ATMs and purchases etc.
> If the subscriber ticks only ATM, the cards cannot be used for purchases.
>
> *18. Post office ATM cards.*
>
> Post offices issue ATM cards which can be used to withdraw money from any
> ATMs. They cannot be used for purchases
>
> I hope the facility may come soon.
>
> *19 Debit cards.*
>
> The debit cards issued by the banks may be enabled for local transactions,
> ATM transactions, but need not be for on line transactions. In that case
> banks have to be contacted for enabling online transactions.
>
> 20 Limitation of debit cards for online transaction
>
> The cash balance in the account is not related for the amount permitted
> for on line transaction. Hence for purchasing a computer of one Lakh,
> though you have 5 Lakhs in account, the Debit card may permit only say
> 80000-00 rupees. So one has to take more banks’ debit card for purchasing
> costly items. So it is best a person having account in at least 3-4 banks
> and deposit money equally in savings account, which could be helpful in
> emergent
> situations. Not fixed deposit.
>
> *21. Upper limit of ATMs.*
>
> There is an upper limit of transactions permissible depend on the type of
> the card issue. Huge amount transactions can be done only through bank
> counter via cheques.
>
> * 22. Some nostalgic incidents related to ATM. *
>
> While abolition of Rs 500-00 and 1000-00 were abolished by the previous
> Modi Government, there was withdrawal limit from banks and ATMs. One could
> see queues for Kilometers before ATMs to withdraw just Rs 2000-00 waiting
> for ATM cash loading, before hours. It was common to see hundreds of
> persons waiting before ATM in midnight, early morning 3 AM etc. I had been
> in such queue before hours in the evening. I used to join ATM where persons
> were below 100. Security staff used to pacify the customers, don’t be
> panic, all of us would get 2000-00 rupees, xxx lakhs have been loaded.
>
> There had been some tele- serials of love affairs while waiting in Queue
> between youngsters at that time. Even now I am not able to digest the
> difficulties experienced on those days.
>
> *23 Miscellaneous*
>
> There could be irritations by those waiting to draw cash when one person
> uses more ATM cards to with draw money, activating cards, changing pins
> etc., since these take more time and those waiting for quick withdrawal
> will be getting irritated. Using quick withdrawals, issue of certain
> mount can be withdrawn from ATM a little bit early.
>
> At one time bank branches were there near, but their ATM at 10-15 KMs
> away. Activating ATM cards was difficult by reaching there. Now Bank ATMs
> are within reach.
>
> Ensure ATM cards are kept safe, take print out and keep in file. Ensure
> signing at backside of ATM cards. While making online transactions, as per
> the present RBI regulations, every time card number has to be entered, due
> to wear and tear digits may not be legible, make sure card details are
> correctly kept printed, so that it can be referred to enter card number.
>
> I have tried to cover most of the aspects came to my mind. Still there
> could be other salient points left out. Friends can respond and I welcome
> it.
>
>
>
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