We had a bad hard drive recently. I ran the DFT, as per the standard
directions, and the customer (female) called with the error code.
They INSISTED that she run the HD diagnostics in the T60 BIOS, and give them
THAT error code. We did so, and got the new drive the next day. But what a
waste of time! The DFT never lies - if it says a drive is bad, you can bet
on it.
----- Original Message -----
From: "STeve Andre'" <[email protected]>
To: <[email protected]>
Sent: Saturday, March 06, 2010 10:34 PM
Subject: Re: [Thinkpad] EZServ
On Saturday 06 March 2010 22:22:06 L R wrote:
> I'm pretty sure they have some sort of checklist/flow chart for front
level diagnosis, such that they may determine that they need the
> power cord and battery (or whatever) for testing. I've had a few
> discussions with them about this when I knew it was the system
> board that was faulty. Usually I won on not sending stuff in.
You have had more persuasive power than I. I tried to tell Lenovo that
the
system board was faulty in my T400, but they said no, only the hard
drive,
and replaced it. It is now going back again on Monday - for a system
board
replacement.
Does anyone have any rough estimate of how many Thinkpads go in for
service
twice in row? I would think that gets expensive for Lenovo.
Linda
Sadly, a large fraction of the problem is that you are female, and I have
SEEN
women, highly technical and well spoken, being taken less seriously than
males. It took a long time to come to terms with this, but I believe this
now.
The second part is that you have to get a little nasty to force your views
on
them. Thats sad too. I recently had a t60p that had a flaky system
board,
and they wanted to try doing other things. I explained that the system
was
flaky with OpenBSD as well as Windows, etc, and finally the person on the
phone had to "clear" this with management, and I got service a day or two
later, fixing the problem.
There is (or used to be) a division in the IBM ex serve area that deals
with
multiple visit thinkpads for a problem. I've gotten there twice, and
while
they did resolve the problem with the unit, I'm not sure they have done
anything to FIX the problem. I'm also convinced now that the technical
people who come out to fix things are over stretched, as I've had multiple
sessions now where a problem was fixed, but the laptop wasn't reassembled
right and had problems, which meant another trip out to fix things. But
other laptop companies are far worse in the repair department.
--STeve Andre'
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