We had a bad hard drive recently. I ran the DFT, as per the standard
directions, and the customer (female) called with the error code.
They INSISTED that she run the HD diagnostics in the T60 BIOS, and give
them THAT error code. We did so, and got the new drive the next day. But
what a waste of time! The DFT never lies - if it says a drive is bad, you
can bet on it.
----- Original Message -----
From: "STeve Andre'" <[email protected]>
To: <[email protected]>
Sent: Saturday, March 06, 2010 10:34 PM
Subject: Re: [Thinkpad] EZServ
> On Saturday 06 March 2010 22:22:06 L R wrote:
>> > I'm pretty sure they have some sort of checklist/flow chart for
>> > front
>>
>> level diagnosis, such that they may determine that they need the
>>
>> > power cord and battery (or whatever) for testing. I've had a few
>> > discussions with them about this when I knew it was the system
>> > board that was faulty. Usually I won on not sending stuff in.
>>
>> You have had more persuasive power than I. I tried to tell Lenovo that
>> the
>> system board was faulty in my T400, but they said no, only the hard
>> drive,
>> and replaced it. It is now going back again on Monday - for a system
>> board
>> replacement.
>>
>> Does anyone have any rough estimate of how many Thinkpads go in for
>> service
>> twice in row? I would think that gets expensive for Lenovo.
>>
>> Linda
>
> Sadly, a large fraction of the problem is that you are female, and I
> have
> SEEN
> women, highly technical and well spoken, being taken less seriously
> than
> males. It took a long time to come to terms with this, but I believe
> this now.
>
> The second part is that you have to get a little nasty to force your
> views on
> them. Thats sad too. I recently had a t60p that had a flaky system
> board,
> and they wanted to try doing other things. I explained that the system
> was
> flaky with OpenBSD as well as Windows, etc, and finally the person on
> the
> phone had to "clear" this with management, and I got service a day or
> two
> later, fixing the problem.
>
> There is (or used to be) a division in the IBM ex serve area that deals
> with
> multiple visit thinkpads for a problem. I've gotten there twice, and
> while
> they did resolve the problem with the unit, I'm not sure they have done
> anything to FIX the problem. I'm also convinced now that the
> technical
> people who come out to fix things are over stretched, as I've had
> multiple sessions now where a problem was fixed, but the laptop wasn't
> reassembled right and had problems, which meant another trip out to fix
> things. But other laptop companies are far worse in the repair
> department.
>
> --STeve Andre'
>
>
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