Yeah, when dft says something is bad, it is. Once I saw a problem disk which dft said was OK, but it wasn't. Thats only one time in all the years I've been using it.
I've never had this confirmed, but I think they have some kind of flow chart to follow, and it likely said that the bios test was the thing to do? Aggravating in the extreme. --STeve Andre' On Saturday 06 March 2010 22:47:10 Bruce Markowitz wrote: > We had a bad hard drive recently. I ran the DFT, as per the standard > directions, and the customer (female) called with the error code. > They INSISTED that she run the HD diagnostics in the T60 BIOS, and give > them THAT error code. We did so, and got the new drive the next day. But > what a waste of time! The DFT never lies - if it says a drive is bad, you > can bet on it. > ----- Original Message ----- > From: "STeve Andre'" <[email protected]> > To: <[email protected]> > Sent: Saturday, March 06, 2010 10:34 PM > Subject: Re: [Thinkpad] EZServ > > > On Saturday 06 March 2010 22:22:06 L R wrote: > >> > I'm pretty sure they have some sort of checklist/flow chart for front > >> > >> level diagnosis, such that they may determine that they need the > >> > >> > power cord and battery (or whatever) for testing. I've had a few > >> > discussions with them about this when I knew it was the system > >> > board that was faulty. Usually I won on not sending stuff in. > >> > >> You have had more persuasive power than I. I tried to tell Lenovo that > >> the > >> system board was faulty in my T400, but they said no, only the hard > >> drive, > >> and replaced it. It is now going back again on Monday - for a system > >> board > >> replacement. > >> > >> Does anyone have any rough estimate of how many Thinkpads go in for > >> service > >> twice in row? I would think that gets expensive for Lenovo. > >> > >> Linda > > > > Sadly, a large fraction of the problem is that you are female, and I have > > SEEN > > women, highly technical and well spoken, being taken less seriously than > > males. It took a long time to come to terms with this, but I believe > > this now. > > > > The second part is that you have to get a little nasty to force your > > views on > > them. Thats sad too. I recently had a t60p that had a flaky system > > board, > > and they wanted to try doing other things. I explained that the system > > was > > flaky with OpenBSD as well as Windows, etc, and finally the person on the > > phone had to "clear" this with management, and I got service a day or two > > later, fixing the problem. > > > > There is (or used to be) a division in the IBM ex serve area that deals > > with > > multiple visit thinkpads for a problem. I've gotten there twice, and > > while > > they did resolve the problem with the unit, I'm not sure they have done > > anything to FIX the problem. I'm also convinced now that the technical > > people who come out to fix things are over stretched, as I've had > > multiple sessions now where a problem was fixed, but the laptop wasn't > > reassembled right and had problems, which meant another trip out to fix > > things. But other laptop companies are far worse in the repair > > department. > > > > --STeve Andre' > > > > > > _______________________________________________ > > Thinkpad mailing list > > [email protected] > > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad > > _______________________________________________ > Thinkpad mailing list > [email protected] > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
