On 06/21/11 15:39, David Ross wrote:
OK, the good news is that I got the replacement power brick I put in
for on Friday (I was worried he'd entered my address wrong), and
Easyserv says that they will replace my partly-degraded battery
(different machines/service calls).
The replacement power brick came with a different set of labels than
I've seen before on parts swaps, and I could use a bit of help on
decoding them so I know what to send back.
There is a 4x6 inch peel-and-stick sheet with instructions headed "IBM
Repair Identification Tag"; I assume this is what "RIDTAG REQUIRED
1234567" (where 1234567 is my machine's serial number) refers to on
the warranty receipt/packing list. This RIDTAG sheet has a peel-out
label with my machine's type and serial number. It also has
instructions, among wich is a request to "copy the machine type and
serial # to the RID tag for the replacement CRU/FRU". It also says
to "transfer the machine type and serial # from the failing CRU/FRU to
the RID tag for the replacement CRU/FRU". So is this peel-out RID tag
supposed to go on the power supply I send back, or on the new one? (I
suppose it couldn't hurt to put it on the return.)
The 3rd instruction is to "record usage of this RID tag by entering
RID tag PN 1416996 on QSAR/PDT. This is a red part and usage has to
be recorded to provide a PER match." Here PN 1416996 is printed on
the RID tag, so that makes sense, but I don't know what QSAR, PDT, or
PER mean. (The last could be parts exchange/return?) And what is a
"red part"?
Besides the packing list and the RID tag they include a UPS label and
a 4th item, a 6x2 inch piece of cardstock headed by the FRU and
containing a several barcodes and a variety of random numbers and
acronyms none of which is QSAR or PDT and no obvious places to record
any data. I assume I can ignore this?
So right now I *think* I'm supposed to peel off the serial # label and
put it on the failed brick, stick that (and the cardstock thing?) back
in the box, and ship that back...right?
I've never been confused by a ThinkPad service call before, unless one
counts the time they sent me a 5 pound heatsink.
Thanks for the help.
David
I think you have that right. ...I smell liability lawyers at work here.
You might want to take photos of everything, before and after the switch and
keep them. Power supplies are just about the most regulation ridden item
we have in our lives today.
the only qsar I know of stands for quantitative structure activity
relationship,
which as I (dimly) understand it is the study of interaction of
chemicals? I
wonder what other meanings qsar has.
Just take photos of everything if the QSAR enforcement teams comes
knocking. ;-)
--STeve Andre'
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