I'm curious if others are seeing a downturn in the quality of calls to the Atlanta folks?
I've gotten myself into a stupid situation. A friend here at MSU had some spare docking stations, and I asked if I could try some out to see if they fit on my W500. They did! So now I have two of them for work and home. .....Except that the docking station does not want to come off. My friend does not have the keys for them. I've been looking at it and see how to destroy it, but I really don't want to do that. Looking online I saw evidence that keys can be gotten, so that was comforting. But I've never seen a docking system were you could dock a laptop with the station in the locked position. I'm hardly an expert on them but that doesn't make much sense. So I called the ezserv number and the first thing the person on the line wants is my 4 digit code. Seeing as the docking station is nicely covering the bottom of my laptop, I can't read it. I have apparently misplaced my file of thinkpad data, so I don't have my machine type, or s/n. The person said that there was NO WAY for him to get this kind of information. None. Without the machine type he would do nothing. I said that was idiotic, and asked to speak to his supervisor. He wouldn't. I was put on ignore for about 20 seconds, and he then said that the supervisor agreed with him. Now I *know* this is false. I've gotten data on ThinkPads, especially when traveling and was away from users when I needed to help them, or query about one in the repair depot when I did not have all the data with me. After asking why he couldn't do what they've done in the past, he hung up on me. In all my years of using Thinkpads (since the 700C), I have never gotten this response. Is IBM/Lenovo going to hell? Do they have new "modern" software that is inflexible or is it the people? Lenovo, if anyone there is reading this, I want to talk with you about this. Email me. I'm going to figure out where in the maze of IBM/Lenovo I need to send a complaint to, but someone calling me would be best. If anyone on the list has had to send in a complaint and knows where to start, that would be cool, too. Thinking a little, it dawned on me that the PDFs of books on ThinkPads would help, and I found what I'm sure is my machine type, 4062. Armed with this I got to Atlanta again, where a nice *competent* person heard me, and rather than demand the machine type, told me of itxchange.com and gave me their number, (877) 426-4533. This person was as helpful as the first one useless. I still don't know about the status of the docking station. The lock is vertical and the little lock status on the left side of the dock is red, so I am hoping that I haven't jammed my ThinkPad on the dock and hurt it. I'll be calling the xchange people tomorrow... --STeve Andre' _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
