Thank you for the detailed information on this problem. Takes a lot of time to write, but can become helpful to a lot of owners.
On Tue, Dec 13, 2011 at 5:00 PM, STeve Andre' <[email protected]> wrote: > I'm curious if others are seeing a downturn in the quality of calls > to the Atlanta folks? > > I've gotten myself into a stupid situation. A friend here at MSU > had some spare docking stations, and I asked if I could try some > out to see if they fit on my W500. They did! So now I have two of > them for work and home. .....Except that the docking station does > not want to come off. My friend does not have the keys for them. > I've been looking at it and see how to destroy it, but I really > don't want to do that. Looking online I saw evidence that keys > can be gotten, so that was comforting. > > But I've never seen a docking system were you could dock a > laptop with the station in the locked position. I'm hardly an expert > on them but that doesn't make much sense. So I called the ezserv > number and the first thing the person on the line wants is my 4 > digit code. Seeing as the docking station is nicely covering the > bottom of my laptop, I can't read it. I have apparently misplaced > my file of thinkpad data, so I don't have my machine type, or s/n. > > The person said that there was NO WAY for him to get this kind > of information. None. Without the machine type he would do > nothing. I said that was idiotic, and asked to speak to his supervisor. > He wouldn't. I was put on ignore for about 20 seconds, and he then > said that the supervisor agreed with him. > > Now I *know* this is false. I've gotten data on ThinkPads, > especially when traveling and was away from users when I > needed to help them, or query about one in the repair depot when > I did not have all the data with me. After asking why he couldn't do > what they've done in the past, he hung up on me. > > In all my years of using Thinkpads (since the 700C), I have never > gotten this response. Is IBM/Lenovo going to hell? Do they have > new "modern" software that is inflexible or is it the people? > > Lenovo, if anyone there is reading this, I want to talk with you > about this. Email me. I'm going to figure out where in the maze > of IBM/Lenovo I need to send a complaint to, but someone calling > me would be best. If anyone on the list has had to send in a > complaint and knows where to start, that would be cool, too. > > Thinking a little, it dawned on me that the PDFs of books on > ThinkPads would help, and I found what I'm sure is my machine > type, 4062. Armed with this I got to Atlanta again, where a nice > *competent* person heard me, and rather than demand the > machine type, told me of itxchange.com and gave me their > number, (877) 426-4533. This person was as helpful as the > first one useless. > > I still don't know about the status of the docking station. The > lock is vertical and the little lock status on the left side of the > dock is red, so I am hoping that I haven't jammed my ThinkPad > on the dock and hurt it. > > I'll be calling the xchange people tomorrow... > > --STeve Andre' > > _______________________________________________ > Thinkpad mailing list > [email protected] > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad -- The sooner you fall behind, the more time you'll have to catch up. . .. ... .... ...... ...... ........ .......... Steven Wright _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
