I have had two really bad packing jobs come to me, with serious damage, and in both cases, the vendor made it right. A DC-503 counter and TM-501 mainframe came with the front panel busted (but still working) and the seller gave me full credit. In another case (not quite as much damage on an HP 8657B), the vendor gave me a partial refund that was fair.
Both vendors apologized and said they would pay more attention. These vendors got positive feedback. I am not sure what else I could have done under the old feedback system. I consider myself lucky, and I am prepared for the day I am not so lucky (at least I hope I am prepared...) Didier KO4BB _______________________________________________ time-nuts mailing list [email protected] https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts
