Out of curiosity, what's the current price for one of these for a time-nut to play with?
Regards, Jim Palfreyman On 25 April 2014 11:26, Said Jackson <[email protected]> wrote: > Hi Magnus, Bob, > > Thanks much for your kind words. > > The failure rate is thankfully so low that we are not greatly alarmed, and > Microsemi has been a champ in resolving any failures with/for us when they > did show up. We are awaiting the results of the full re-qualify that > Microsemi is doing on the CSAC and were going to announce the issue at that > time.. > > Bye, > Said > > Sent From iPhone > > On Apr 24, 2014, at 17:41, Bob Camp <[email protected]> wrote: > > > Hi > > > > I seem to have been in exactly the same position many times before and > also wish you well in resolving this (as I’m *certain* will be the case). > > > > Bob > > > > On Apr 24, 2014, at 7:48 PM, Magnus Danielson < > [email protected]> wrote: > > > >> Said, > >> > >> I recognize this situation so well. Feel with you on the issue and hope > you find that it resolve itself nicely. > >> > >> Cheers, > >> Magnus > >> > >> On 04/24/2014 10:50 PM, [email protected] wrote: > >>> Hello everyone, > >>> > >>> let me address the below claims and commentary which was posted without > >>> first consulting with us. > >>> > >>> Microsemi has recently seen a slightly higher failure rate of the CSAC > >>> oscillators than expected. A small percentage of our customers have > been > >>> adversely affected by this issue. We have been, and will continue to > take care > >>> of this issue when it happens to units we sold by doing a warranty > exchange > >>> of the CSAC for the affected customer unit, even if it should fall > out of > >>> its normal warranty period. > >>> > >>> We believe in supporting our customers to the maximum extent possible, > and > >>> of course want to deliver a product that has the highest level of > quality > >>> possible. That said, we must remember that the CSAC technology is a > ground > >>> breaking, never-before-done in commercial quantities, absolutely new > type of > >>> oscillator technology, and being at the forefront of such a technology > >>> sometimes means there is a bit of a learning curve to deal with. This > is one > >>> of the main reasons why no one else in the world besides Microsemi > makes > >>> CSAC type products for commercial sale. > >>> > >>> So all in all, if a customer unit should get affected by this problem > then > >>> the issue will be addressed by us and Microsemi with a quick turn > around > >>> and a "no questions asked" approach, and we hope that this approach > sets us > >>> positively apart from the competition. > >>> > >>> Lastly, we received the below comments/explanation from Microsemi > about > >>> this issue which we have permission to share with you, and this > should help > >>> alleviate the problem for new orders. > >>> > >>> Sincerely, > >>> Said > >>> > >>> > **************************************************************************** > >>> **************************************** > >>> Some Symmetricom (now Microsemi) Chip Scale Atomic Clocks have shown a > >>> failure mode that will manifest itself as an inability of the clock > to achieve > >>> atomic lock. If the CSAC’s telemetry string is monitored, the failure > >>> mode will show up as a Status Level 8. Microsemi’s investigation > into the > >>> problem uncovered three distinct root causes, although the symptom > the user > >>> observes is always a Status Level 8, regardless of which root cause > is the > >>> underlying issue. It is important to note that all three root causes > are > >>> process issues, not design issues. > >>> All three root causes have been addressed, and Microsemi is currently > >>> producing CSAC’s with all three fixes implemented. A full > re-qualification of > >>> the CSAC is also being done, to ensure that the fixes are effective. > CSAC’ > >>> s already in the field that exhibit this failure mode have been, and > will > >>> continue to be, replaced under warranty. > >>> > **************************************************************************** > >>> **************************************** > >>> > >>> > >>> In a message dated 4/24/2014 10:16:25 Pacific Daylight Time, > >>> [email protected] writes: > >>> > >>> > >>> Affected Products: Jackson Labs or Symmetricom time/frequency > reference > >>> boards based on Symmetricom chip scale atomic clock > >>> _______________________________________________ > >>> time-nuts mailing list -- [email protected] > >>> To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > >>> and follow the instructions there. > >> _______________________________________________ > >> time-nuts mailing list -- [email protected] > >> To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > >> and follow the instructions there. > > > > _______________________________________________ > > time-nuts mailing list -- [email protected] > > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > > and follow the instructions there. > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > _______________________________________________ time-nuts mailing list -- [email protected] To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts and follow the instructions there.
