Cengage. My rep has been out on maternity leave, supposedly is back, but is not responding (possibly, and understandably, trying to catch up, but that doesn't help my students). I wish the rep had asked someone else to take over while she was out.
On Wed, Jan 29, 2014 at 9:56 AM, Paul C Bernhardt <[email protected] > wrote: > > > > > > > Coursemate is a collaboration among several publishers. If that is the > ebook resource that is being used by your students and such, it probably > does not have anything to do with the textbook virtual lab, which is > certainly hosted by the publisher. Which publisher are you having > difficulties with? I've found Worth and McGraw-Hill to be very helpful with > problems. I've found Cengage to be less helpful. > > I've also found contacting your textbook publisher's rep with your > problem and asking he/she to intercede on your behalf can be helpful. Their > tech support people are more attuned to listening to an in-house person > make a complaint than a faculty member. > > Paul > > On Jan 29, 2014, at 10:49 AM, Carol DeVolder wrote: > > > > > Dear TIPSters, > I chose a text for my sensation and perception course based on several > reasons, but one of them had to do with the virtual lab activities that > were available to students. The book was costly, but I reasoned that the > lab component made it more valuable; some of my students rented the book > and then purchased the ancillary package, including the lab. My problem is > that I've been trying to gain expertise with the lab so that students can > hand in assignments (or email them), but it is not user friendly. I seem to > be missing a plug-in on my home computer, so I have to do my exploring at > work and the view I get is different from what students see. I've contacted > the publisher's tech support, but I get a generic message that give me a > number for my job and then a day or so later I get a message that says it's > been resolved (it hasn't). I'd like to talk with a real person, but when I > try to contact the publisher's rep who convinced me that the book was good, > I get radio silence. It's almost February and this has been going on for > some time. Do any of you use a book that has CourseMate with it? I'm not > sure where to turn next, so any advice would be appreciated. I've been > trying repeatedly to get help from the publishing company, but it's to no > avail. > Arrrggghhh! > Thanks, > Carol > > > -- > Carol DeVolder, Ph.D. > Professor of Psychology > St. Ambrose University > 518 West Locust Street > Davenport, Iowa 52803 > 563-333-6482 > > > > > --- > > You are currently subscribed to tips as: [email protected]. > > To unsubscribe click here: > http://fsulist.frostburg.edu/u?id=13441.4e79e96ebb5671bdb50111f18f263003&n=T&l=tips&o=33644 > > (It may be necessary to cut and paste the above URL if the line is broken) > > or send a blank email to > leave-33644-13441.4e79e96ebb5671bdb50111f18f263...@fsulist.frostburg.edu > > > > > > --- > > You are currently subscribed to tips as: [email protected]. > > To unsubscribe click here: > http://fsulist.frostburg.edu/u?id=177920.a45340211ac7929163a0216244443341&n=T&l=tips&o=33645 > > (It may be necessary to cut and paste the above URL if the line is broken) > > or send a blank email to > leave-33645-177920.a45340211ac7929163a0216244443...@fsulist.frostburg.edu > > > > > -- Carol DeVolder, Ph.D. Professor of Psychology St. Ambrose University 518 West Locust Street Davenport, Iowa 52803 563-333-6482 --- You are currently subscribed to tips as: [email protected]. To unsubscribe click here: http://fsulist.frostburg.edu/u?id=13090.68da6e6e5325aa33287ff385b70df5d5&n=T&l=tips&o=33646 or send a blank email to leave-33646-13090.68da6e6e5325aa33287ff385b70df...@fsulist.frostburg.edu
