I have, rarely, contacted the author and explained the problem. In every case the author cc'd to me a scathing letter sent the person in charge of the resource. While that provided some satisfaction, it was not accompanied by a good resolution of the problem.
Cheers, [Karl L. Wuensch]<http://core.ecu.edu/psyc/wuenschk/klw.htm> From: Carol DeVolder [mailto:[email protected]] Sent: Wednesday, January 29, 2014 10:59 AM To: Teaching in the Psychological Sciences (TIPS) Subject: Re: [tips] frustrating textbook problem Cengage. My rep has been out on maternity leave, supposedly is back, but is not responding (possibly, and understandably, trying to catch up, but that doesn't help my students). I wish the rep had asked someone else to take over while she was out. On Wed, Jan 29, 2014 at 9:56 AM, Paul C Bernhardt <[email protected]<mailto:[email protected]>> wrote: Coursemate is a collaboration among several publishers. If that is the ebook resource that is being used by your students and such, it probably does not have anything to do with the textbook virtual lab, which is certainly hosted by the publisher. Which publisher are you having difficulties with? I've found Worth and McGraw-Hill to be very helpful with problems. I've found Cengage to be less helpful. I've also found contacting your textbook publisher's rep with your problem and asking he/she to intercede on your behalf can be helpful. Their tech support people are more attuned to listening to an in-house person make a complaint than a faculty member. Paul On Jan 29, 2014, at 10:49 AM, Carol DeVolder wrote: Dear TIPSters, I chose a text for my sensation and perception course based on several reasons, but one of them had to do with the virtual lab activities that were available to students. The book was costly, but I reasoned that the lab component made it more valuable; some of my students rented the book and then purchased the ancillary package, including the lab. My problem is that I've been trying to gain expertise with the lab so that students can hand in assignments (or email them), but it is not user friendly. I seem to be missing a plug-in on my home computer, so I have to do my exploring at work and the view I get is different from what students see. I've contacted the publisher's tech support, but I get a generic message that give me a number for my job and then a day or so later I get a message that says it's been resolved (it hasn't). I'd like to talk with a real person, but when I try to contact the publisher's rep who convinced me that the book was good, I get radio silence. It's almost February and this has been going on for some time. Do any of you use a book that has CourseMate with it? I'm not sure where to turn next, so any advice would be appreciated. I've been trying repeatedly to get help from the publishing company, but it's to no avail. Arrrggghhh! Thanks, Carol -- Carol DeVolder, Ph.D. Professor of Psychology St. Ambrose University 518 West Locust Street Davenport, Iowa 52803 563-333-6482<tel:563-333-6482> --- You are currently subscribed to tips as: [email protected]<mailto:[email protected]>. To unsubscribe click here: http://fsulist.frostburg.edu/u?id=13441.4e79e96ebb5671bdb50111f18f263003&n=T&l=tips&o=33644 (It may be necessary to cut and paste the above URL if the line is broken) or send a blank email to leave-33644-13441.4e79e96ebb5671bdb50111f18f263...@fsulist.frostburg.edu<mailto:leave-33644-13441.4e79e96ebb5671bdb50111f18f263...@fsulist.frostburg.edu> --- You are currently subscribed to tips as: [email protected]<mailto:[email protected]>. To unsubscribe click here: http://fsulist.frostburg.edu/u?id=177920.a45340211ac7929163a0216244443341&n=T&l=tips&o=33645 (It may be necessary to cut and paste the above URL if the line is broken) or send a blank email to leave-33645-177920.a45340211ac7929163a0216244443...@fsulist.frostburg.edu<mailto:leave-33645-177920.a45340211ac7929163a0216244443...@fsulist.frostburg.edu> -- Carol DeVolder, Ph.D. Professor of Psychology St. Ambrose University 518 West Locust Street Davenport, Iowa 52803 563-333-6482 --- You are currently subscribed to tips as: [email protected]<mailto:[email protected]>. To unsubscribe click here: http://fsulist.frostburg.edu/u?id=13060.c78b93d4d09ef6235e9d494b3534420e&n=T&l=tips&o=33646 (It may be necessary to cut and paste the above URL if the line is broken) or send a blank email to leave-33646-13060.c78b93d4d09ef6235e9d494b35344...@fsulist.frostburg.edu<mailto:leave-33646-13060.c78b93d4d09ef6235e9d494b35344...@fsulist.frostburg.edu> --- You are currently subscribed to tips as: [email protected]. To unsubscribe click here: http://fsulist.frostburg.edu/u?id=13090.68da6e6e5325aa33287ff385b70df5d5&n=T&l=tips&o=33648 or send a blank email to leave-33648-13090.68da6e6e5325aa33287ff385b70df...@fsulist.frostburg.edu
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