Hi, I have a technician here from Charter right now trying to pair up the CC again, he agreed to talk with Tivo but they are not open yet being in a different time zone. I wonder if you could clear up the question of the WEP number and the Passphrase before he gets to that point. He seems very reluctant to use the new cards. I don't understand either how you know whether you are on the passphrase screen or the wep screen when you enter this number.
I don't know if you are there right now, but it sure would help out if I had this information. Thanks for your support, Sandra
