Hello World! This week, I purchased the new Logitech Touch here in Switzerland. 6 hours before, I started to install the device, as of now, I am still stuck at the screen where it says that it is trying to connect to mysqueezebox.com.
Basically the behaviour of the machine is always the same. I enter all necessary information to make it part of my network (Wireless or Ethernet, American Region, Other Region, German language, English language, doesn't matter what I try) it will successfully connect to the network and immediatly afterwards, I am stuck. Reset will just take me to the same screen, a factory reset will result in all information to be reentered and then be stuck at this screen. I already opened ports 3483 (TCP/UDP) and 9000 (TCP) on the firewall in my Netgear router and defined a rule, that all incoming traffic will be send to the Squeezebox Touch (I also tried my NAS running the Squeezebox Server 7.5 as a target for the rules - no difference again). I even tried the wireless access of a neighbour, that made no difference. Right now I have been able to give the Touch a fixed IP (not that it makes any difference). I am still stuck at the connection screen and I do not have any option to prevent that or leave that screen. I can monitor the incoming traffic on the ports with the protocol of the firewall. Using a portscanner, I can see incoming packages and what rules are applied. On 3483, the protocol tells me it correctly applies the rule I defined. The portscanner then gives me a "connection refused" message, but not a timeout, which I would expect if there is nothing at this port. Apart from the package from the portscan, there is no incoming traffic at all, certainly not from mysqueezebox.com. I also defined a rule to protocol on outgoing traffic on port 3483 - no traffic at this port outbound from the Touch. On what port does that device try to communicate (although I could not find a way to monitor on port 80 or 8080)? I already own a Duet for quite some time and was rather happy with my setup. But this is totally insane, the decision to make the Touch rely on a working connection to a Server in the Internet is crazy, especially without any timeout or an option to circumvent that. If Logitech decides to shut down the servers for any given reason, I can throw away my devices? Even if everything should be self sufficient: I am running my own Squeezebox Server, I do not listen to Internet Radio. And when the servers are down I cannot use the device to listen to music I store on my own network? I know that Logitech is good on remote controls, but I did not intend to give them the ability to remotely control wether I can listen to music or not. I cannot find any more information on this issue, the manual is a joke and does not offer any help at all. I intended to buy an additional Touch for my girlfriend, to set it up with an attached USB drive - she has no Internet at home. I expected that to be sufficient, seems like the Internet connection is a must have and actually there is no way of really testing connections. I found some screenshots of a diagnostics tab for the Windows installation of Squeezebox Server, but was unable to find anything similar in the ReadyNAS Duo installation I use. And although both devices of my Duet have appeared on the account I created on mysqueezebox.com, they are always displayed with a status of 'Not connected'. Are there any further options to debug or analyse the situation? Although I can connect to the web frontend of mysqueezeserver.com, does this guarantee that the servers are really up and running for the connection of the various Squeezeboxes (as there is no incoming traffic)? Where can I find a real status page on the mysqueezebox.com servers? Is there any other possibility to run some diagnostics? Writing this message took me roundabout half an hour, the Touch was still doing its running circle without any change at all - I hoped that at 3 o'clock in the morning, server traffic would be low on mysqueezebox.com, as I also read about previous connection problems due to the servers not up and running. No luck so far, I really do hope for some hints from this forum. Kind regards, Frank -- Hickup ------------------------------------------------------------------------ Hickup's Profile: http://forums.slimdevices.com/member.php?userid=31274 View this thread: http://forums.slimdevices.com/showthread.php?t=77833 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
