Over a year ago, the same issues were disclosed on the following forum:

http://www.sa-cd.net/forum

Use that forum's search box for “BIS thread” and then click to the
appropriate pages cited below:

(BIS is the name of a record label and “bissie” is Robert von Bahr,
CEO, BIS Records)

(“Bruce” is the owner of Puget Sound Studios)

Thread: BIS thread, page 61
June 12, 2009


Post by bissie June 9, 2009 (606 of 1549)


HDtracks said:

Concerning the issue of HDtracks selling BIS content at 88.2/24 and the
content of our high resolution store in general, all hi-res content on
HDtracks is native hi-res.

We have conversion charts posted on our welcome page for our hi-res
store. HDtracks receives files in 88/24, 96/24, 176/24, 192/24 and DSD
(SACD). All DSD files must be converted to PCM because the web does not
support DSD (SACD).

HDtracks has done extensive listening tests to find the best way to
convert there formats. We believe that in double blind listening tests
on the best equipment one cannot tell the native file from the HDtracks
files.

The HDtracks Team

Hi, HDtracks,

before anyone else tells you, let me do it.
We do record most of our SACD:s in 44,1/24.
We delivered physical SACD:s to you, (Edit: via our contact person in
the US) which were, of course, upsampled to DSD.
You reconverted them to 88,2/24 and, if I understand correctly, charge
a premium for them as against 44,1/24.

This shouldn't be.

Very best - Robert (von Bahr, CEO, BIS Records).


        


________________________________________
Post by canonical June 9, 2009 (608 of 1549)


In case anyone is wondering what brought about the above 3 posts ...

I was browsing the HDTracks site a short time ago, and was surprised to
notice that HDTracks were still selling BIS recordings in their hi-rez
96 kHz store ... 3 weeks after this issue erupted here. So, I popped
off an email to HDTracks, asking them to clarify the matter.

I got back a response almost immediately ... they appeared to be
completely unaware of the matter. 
To their credit, they acted immediately to fix the matter up ...
literally within about 20 minutes of my emailing them ...

Here is their reply ...

===========================================================

Thank you for your email and pointing this out to us. We take this
matter very seriously and we have removed the BIS catalog from our
hi-res store while we get to the bottom of this. In our negotiations
with our label partners, for hi-res content, we have asked that they
provide us with native hi-res content only. We have made it clear that
we only want native hi-res files and nothing else, nothing upsampled
and we trusted our partners to provide us with this. Unfortunately,
thanks to you and the others on the SA-CD.net forum, it has been
brought to our attention that it appears that this is not the case.

We are currently in the process of contacting our label partners to
reconfirm that what they have sent us is in fact native hi-res. If we
find out that they are not, they will be taken off of our hi-res
section of the site immediately. Please be assured that HDtracks would
not and will not intentionally sell anything in the hi-res store that
is not native hi-res.

Again, thank you for bringing this to our attention.

Sincerely,
The HDtracks Team

________________________________________
Post by bissie June 9, 2009 (609 of 1549)


canonical said:

In case anyone is wondering what brought about the above 3 posts ...

I was browsing the HDTracks site a short time ago, and was surprised to
notice that HDTracks were still selling BIS recordings in their hi-rez
96 kHz store ... 3 weeks after this issue erupted here. So, I popped
off an email to HDTracks, asking them to clarify the matter.

I got back a response almost immediately ... they appeared to be
completely unaware of the matter. 
To their credit, they acted immediately to fix the matter up ...
literally within about 20 minutes of my emailing them ...

Here is their reply ...

===========================================================

Thank you for your email and pointing this out to us. We take this
matter very seriously and we have removed the BIS catalog from our
hi-res store while we get to the bottom of this. In our negotiations
with our label partners, for hi-res content, we have asked that they
provide us with native hi-res content only. We have made it clear that
we only want native hi-res files and nothing else, nothing upsampled
and we trusted our partners to provide us with this. Unfortunately,
thanks to you and the others on the SA-CD.net forum, it has been
brought to our attention that it appears that this is not the case.

We are currently in the process of contacting our label partners to
reconfirm that what they have sent us is in fact native hi-res. If we
find out that they are not, they will be taken off of our hi-res
section of the site immediately. Please be assured that HDtracks would
not and will not intentionally sell anything in the hi-res store that
is not native hi-res.

Again, thank you for bringing this to our attention.

Sincerely,
The HDtracks Team

If they were unaware of the matter, they must have stopped reading
emails.
Immediately when this question was raised, I contacted our
representative in the US (who negotiated the deal) and told her to
please inform HDtracks immediately that they are selling 44,1 as 88,2.
She said she did, twice. We have no direct contact whatsoever with
HDtracks or any other DSP - for that we use an intermediary company.

Since 44,1/24 still is considered Hires I don't see any other problems.

Thanks, canonical, for helping to sort this out.

Robert


Thread: BIS thread, page 64
June 12, 2009
When we did the DSD transfers of the BIS label, we did not listen to
all of the discs. We had over a hundred SACD's to rip in a week. We had
no way of knowing or even questioning the source data. We have had
SACD's that come in here sounding like crap even though the source
files were pure DSD.
No one is to blame here. HDtracks was as clueless as we were. 

Regards,
Bruce

So as can be seen by the above quotes, this issue was disclosed over a
year ago.  Unfortunately, it is still going on.  HDTracks is silent
about it.  Bruce pretends he just figured it out even though he wrote
about it over a year ago.


-- 
mortslim
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