Goodsounds;588702 Wrote: 
> I approach issues with the assumption I know nothing about it, and that
> helps me follow through the available guidance and support.
I think you're on to something there. Of all the people who come to me
for advice on "those computer thingies", it's my mom who is the least
knowledgeable and also the easiest to help. If I tell her backups are
important, I can rest assured she dutifylly makes frequent backups of
the company accounting data. If I install a program to handle a
specific task I know I won't find it replaced by some bastardized
"build of the day" abomination because someone on the internet told her
it was the coolest thing. Only problem is supporting over the phone,
understanding her terminology when describing what is the problem takes
quite a bit of imagination.


-- 
alfista
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