Hi all,

After tinkering with the ticketing code for a month or so, I think I've
encountered most of the situations where one would want to extend the
ticket workflow.

I've created three flowcharts, two showing the current ticket logic and
one with my proposal for unification of create/modify ticket logic, and
a proposal for extension points.

All of this is in the top part of the WorkFlow page [1]. Please take a
look and reply with any comments/criticisms. In particular use cases
that could not be handled by the proposed system would be good.

The foundations for these changes is mostly complete, this will just
solidify the design and hopefully.

Regards,
Alec

[1] http://projects.edgewall.com/trac/wiki/WorkFlow

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Evolution: Taking care of those too stupid to take care of themselves.
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