On Jan 13, 9:37 am, worldisstatic <[email protected]> wrote:
> I have just configured Trac 0.11.2.1 and am learning the interfaces. The
> notifications work properly so my question is in regards to the design of
> the notifications. The scenario is the manager assigned a new ticket to an
> employee. When creating a new ticket & assigning it an individual, I am
> looking for an e-mail notification to go to that user, when I select their
> name in the Assign To: drop down menu. The way I understand how the
> notifications are set to work now :
>
> I have
>
> - *always_notify_reporter*: false - So the reporter will not recieve
> notifications
> - *always_notify_owner*: false - So the owner will not recieve
> notifications
> - *always_notify_updater*: true - So anyone updating the ticket will
> receive notifications.
>
> The TracGuide regarding notifications explains: "When reporting a new ticket
> or adding a comment, enter a valid email address in the *reporter*, *assigned
> to/owner* or *cc* field." Entering a valid e-mail address in the Assigned
> To field does not produce any new notifications in my inbox. The CC: field
> works properly, where I do receive notifications, but my manager wants the
> notification addressed to the person it is assigned to. He wants to be able
> to click the Assign To: drop down and not have to type the individuals email
> address in the CC: line.
>
> Am I missing an option in the trac.ini file? Or are email notifications
> only sent to reporters, owners, & updaters and not assigned individuals when
> creating new tickets?
>
> Thanks,
>
> Jeff
Hi Jeff,
The owner is the assigned person so I think you're wanting
always_notify_owner = true
There are also some related plug-ins at http://trac-hacks.org you
might be interested in.
Good luck,
- jevans
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