On Sep 4, 2009, at 7:34 PM, RJOllos wrote:

>
> On Sep 4, 1:01 am, Roger Oberholtzer <[email protected]>
> wrote:
>> So this means that everyone who adds a ticket needs to add  
>> @some_group
>> to the CC field of each ticket? I guess I could change the defaults  
>> for
>> new tickets to have the default group we want. But this will only  
>> apply
>> to new tickets - unless I edit all existing tickets and add it.  
>> Right?
>
> Yes, I think so.
>
> The `default_cc` parameter I suggested would automatically add the
> group to the CC field.  The limitation would be the same group would
> be added to the CC field every time.

I have set this up. I now need to add this to all existing tickets.  
Time to hone up my sql skills.
>
> You might be able to use one of the plug-ins to set a different group
> to the CC field depending on the ticket type or another parameter.  We
> should look on trac-hacks and see if there is anything that would
> accomplish this.  What is the rule you want for assigning a group to
> the CC field?  Is it dependent on the ticket type, component,
> username, ....?

I am ok with just one default when a ticket is added. After that,  
users are on their own. The basic functionality is going to be pretty  
much what I felt was missing: users can elect to be notified of all  
ticket additions. So I will simply have one joinable group that is  
there by default.

>
> You could probably do a database insert to take care of existing
> tickets.
> >


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