On Feb 17, 6:38 am, "Chris Nelson" <[email protected]> wrote: > Vishal wrote: > > Is there a simple way to add a due date to a ticket and send reminders > > to ticket stakeholders, if this date has passed. > > > I used DateFieldPlugin to add an ETA, but there is no way to send a > > notification based on this date. > > Also, I am trying to create a report that will show tickets which are > > overdue? (in lieu of sending reminders) > > any simple way of doing this? > > We have not yet implemented such reminders but the plan we've considered > is a cron job that runs early in the morning, compares a date on a > ticket to the current date, and sends e-mail to ticket owner. This is > all *outside* of Trac, just running on the same server with access to > the Trac database. I may be wrong but I think Trac is event driven and > there is good way to react to calendar "events" within Trac.
I think you could do it by creating a custom date field, then using a cron job as mentioned, or the TracSchedulerPlugin with a custom plugin, or possibly the TracCmdScript might be of use in this scenario. I thought that there was one other plugin that ran regular tasks for a trac server as well, but I didn't find it. It could be the TracSchedulerPlugin that I am thinking of however -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
