On 2013-07-08 22:36, Ivanelson Nunes wrote: > Duplicate Tickets in Email2Trac! > > In my messages the default subject field is: > > "ServiceDesk Call [#0000729]" > > where "0000729" is the number of control or Ticket generated in the tool > [1] GLPI.
Not sure, whether this would help you: To update an existing Trac ticket via email2trac you need to have the Trac ticket number in the subject. It must be preceeded by a hash mark (#) and followed by a colon (:). If I understand correctly, the number above is not the Trac ticket, but an id of the GLPI tool. For ticket 1234 you would need something like "ServiceDesk Call [#0000729] #1234:" -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
