On 2013-07-08 22:36, Ivanelson Nunes wrote: > Duplicate Tickets in Email2Trac! > > In my messages the default subject field is: > > "ServiceDesk Call [#0000729]" > > where "0000729" is the number of control or Ticket generated in the tool > [1] GLPI.
Not sure, whether this would help you: To update an existing Trac ticket via email2trac you need to have the Trac ticket number in the subject. It must be preceeded by a hash mark (#) and followed by a colon (:). If I understand correctly, the number above is not the Trac ticket, but an id of the GLPI tool. For ticket 1234 you would need something like "ServiceDesk Call [#0000729] #1234:" -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
