But the plugin does not detect that the subject already exists? If yes, then update?!
"ServiceDesk Call [#0000729]" @ivanelson []s 2013/7/9 W. Martin Borgert <[email protected]> > On 2013-07-08 22:36, Ivanelson Nunes wrote: > > Duplicate Tickets in Email2Trac! > > > > In my messages the default subject field is: > > > > "ServiceDesk Call [#0000729]" > > > > where "0000729" is the number of control or Ticket generated in the tool > > [1] GLPI. > > Not sure, whether this would help you: > > To update an existing Trac ticket via email2trac you need to > have the Trac ticket number in the subject. It must be preceeded > by a hash mark (#) and followed by a colon (:). If I understand > correctly, the number above is not the Trac ticket, but an id of > the GLPI tool. For ticket 1234 you would need something like > > "ServiceDesk Call [#0000729] #1234:" > > -- > You received this message because you are subscribed to the Google Groups > "Trac Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/trac-users. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
