Martin, I found that these parameters could solve.
ticket_update:0OPTIONAL, if set then check if this is an update for a ticket (see below)ticket_update_by_subject0Optional, When there is no ticket number found in the reply mail. It will try to find a ticket that matches the subject line. Default time 30 days back from time received1.4.0 ticket_update_by_subject_lookback30Optional, see ticket_update_by_subject for explanation1.4.0 @ivanelson []s 2013/7/11 W. Martin Borgert <[email protected]> > On 2013-07-11 17:00, Ivanelson Nunes wrote: > > But the plugin does not detect that the subject already exists? If yes, > > then update?! > > As far as I know, such a function is not supported. Only the > Trac ticket number in the format '#NNN:' is taken into account. > > IMHO, the best and correct way would be to make use of the > message-ids, but again, this is probably not supported by > email2trac. Using the ticket number leads to many waste tickets > ("false positives") in my experience, while assuming that > identical subjects would belong to the same ticket would lead > to "false negatives", i.e. messages belonging to different > issues would be merged wrongly. > > -- > You received this message because you are subscribed to the Google Groups > "Trac Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/trac-users. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
