On Wed, May 10, 2017 at 1:38 AM Ryan Ollos <[email protected]> wrote:

> On Wed, May 10, 2017 at 1:36 AM toto200891 <[email protected]>
> wrote:
>
>> I tried revoking the permission TICKET VIEW, which in turn affected the
>> permission TICKET VIEW REPORTED
>>
>
> "Affected" how? Please explain the change in behavior.
>
> - Ryan
>

You are using the wrong plugin source. Several messages back I posted new
code, but you aren't using it. Please copy and paste the following into
your SupportDeskPolicy.py.

Please use the following:

# -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import *
from trac.perm import IPermissionPolicy, IPermissionRequestor
from trac.resource import ResourceNotFound
from trac.ticket.model import Ticket


class SupportDeskPolicy(Component):
    """Provides a permission for restricting ticket actions to the
    ticket owner.
    """

    implements(IPermissionPolicy, IPermissionRequestor)

    # IPermissionRequestor methods

    def get_permission_actions(self):
        return ['TICKET_VIEW_REPORTED']

    # IPermissionPolicy methods

    def check_permission(self, action, username, resource, perm):
        if username != 'anonymous' and \
                action == 'TICKET_VIEW' and \
                'TICKET_ADMIN' not in perm:
            if 'TICKET_VIEW_REPORTED' in perm:
                if resource is None or \
                        resource.realm == 'ticket' and \
                        resource.id is None:
                    return True
                elif resource.realm == 'ticket' and \
                        resource.id is not None:
                    try:
                        ticket = Ticket(self.env, resource.id)
                    except ResourceNotFound:
                        pass
                    else:
                        return username in (ticket['reporter'],
ticket['owner'])

[ end of message ]

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