Hi Ryan,

With the above modifications, Now every user is able to view all tickets. 
It is revoking the actions of TICKET_VIEW_REPORTED permission

Regards,

SF

On Tuesday, May 9, 2017 at 7:25:46 PM UTC+2, RjOllos wrote:
>
>
>
> On Tuesday, May 9, 2017 at 9:54:40 AM UTC-7, RjOllos wrote:
>>
>>
>>
>> On Tuesday, May 9, 2017 at 8:12:29 AM UTC-7, toto200891 wrote:
>>>
>>> Hi,
>>>
>>> how could i give user a permission to view tickets assigned to him? Is 
>>> it possible?
>>>
>>> Regards,
>>>
>>> SF
>>>
>>
>> You can modify SupportDeskPolicy like so:
>>
>> - return ticket['reporter'] == username
>> + return username in (ticket['reporter'], ticket['owner'])
>>
>> That change will allow a user with TICKET_VIEW_REPORTER to only view 
>> ticket's for which they are the reporter or owner.
>>
>
> Sorry for my poor grammar! I should proof-read.
>
> More discussion about SupportDeskPolicy here:
> https://groups.google.com/forum/#!topic/trac-users/JGYZ81xuWjk
>
> - Ryan
>  
>

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