On Friday, December 4, 2020 at 7:45:45 PM UTC-8 Chris Nelson wrote:

> On Fri, Dec 4, 2020 at 7:43 PM RjOllos <rjo...@gmail.com> wrote:
>
>> On Friday, December 4, 2020 at 12:20:26 PM UTC-8 Chris Nelson wrote:
>>
>>> On Thu, Dec 3, 2020 at 2:03 PM RjOllos <rjo...@gmail.com> wrote:
>>>
>>>> On Thursday, December 3, 2020 at 6:52:31 AM UTC-8 Chris Nelson wrote:
>>>>
>>>>> Thanks.  I'll try that.  But I realize I'm going to need to also 
>>>>> handle links in the body of the notification (e.g., if a comment or 
>>>>> ticket 
>>>>> description change includes a link).
>>>>>
>>>>
>>>> I use SendGrid for my Trac development instances. How are the <a> 
>>>> elements formatted when click tracking is enabled? The emails I receive to 
>>>> gmail have a "data-saferedirecturl" attribute that looks like it might be 
>>>> related to the click tracking, but I don't know how click tracking works.
>>>>
>>>
>>> My email notifications come in with URLs that start like 
>>>
>>>     Ticket URL: <https://u10800165.ct.sendgrid.net/ls/click?
>>>
>>> then wrap to four more lines which look like gibberish.  Clicking goes 
>>> to SendGrid, records my click, then redirects to Trac.  It'd be nice if 
>>> SendGrid let you turn off click tracking by API key so one defaulted to on 
>>> and another defaulted to off but I don't seem to be able to find that, if 
>>> it exists.
>>>
>>> I've edited every instance of `ticket_notify_email.txt` on my server 
>>> (even just to change "URL" to "url") but the change doesn't show up on 
>>> notifications, even after restarting `tracd`.  My Trac admin skills are 
>>> really stale. :-(
>>>
>>
>> That's weird, I've never seen it, and I'm just using the free account.
>>
>
> We are on Silver Tier (I think), the lowest paid level.
>
>> To customize `ticket_notify_email.txt`, put a copy in $env/templates. It 
>> should be picked up by a server restart.
>>
> I'll try that.  Thanks.
>
> Is there a way to restart `tracd` other than killing and running it 
> again?  I looked for a signal to send it or something but didn't find any 
> documentation. 
>

I'm not aware of way, other than killing the process. 

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