Hi everyone,
Im thinking about the best way to add custom fields and enhanced reports
that will allow my team to track actual time against estimated time to
complete a ticket.
Letting the developer add an estimate in a text box or drop down (with
finite number of days est. to complete a task, say from 1..7), is fairly
straight forward.
However I am not sure if its possible to add an addition field that
needs to be entered before closing the ticket (Actual time to complete
task).
Or perhaps there is another way? can the user set a expected date of
completion on tickets? (like they can on milestones)....
And in the reports, could the query determine the delta between
estimated closing date and closing date?
Has anyone got any thoughts on this or ideas for achieving some kind of
estimation in reports against each ticket?
Josh
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