Just read your Gearbits story. The first graf happened to my
sister-in-law while we were in New York a couple weeks ago. She has
Verizon. She blew off the search effort for when she got home.
As for the last graf, the answer is pretty simple -- the new
customer is most important. The existing customer already has paid his
money, has a whopping fee to pay if he gets unhappy enough to leave, and
probably will forget the mistreatment in a year or so when it's time to
renew service.
Craig Froehle wrote:
> I posted a more extensive version of my experience with Sprint yesterday here:
> http://www.GearBits.com
>
>
> On 5/10/07, Michael M. Rye <[EMAIL PROTECTED]> wrote:
>
>> Please elaborate on your customer service experience with
>> Sprint. I have been with them for a long time, and have
>> never once had a bad issue with their service department.
>>
>> --
>> Mike
>>
>>
>>
>> Craig Froehle wrote:
>>
>>> Can I offer one HUGE downside to the 755p? It is available only on Sprint.
>>>
>>> Until today, I had no complaints about Sprint. But now I am utterly
>>> convinced that their "world's worst" customer service (according to
>>> MSN/Zogby) is a justified accusation.
>>>
>>> So, before you jump over to Sprint just to pick up a 755p, please
>>> consider that it's smooth sailing only until you need the company to
>>> actually do something for you. Then it's just pure hassle, headache,
>>> and frustration.
>>>
>
>
>
> Yahoo! Groups Links
>
>
>
>
>
--
/The erasure of a human subspecies is largely painless -- to us -- if we
know little enough about it. A dead Chinaman is of little import to us
whose awareness of things Chinese is bounded by an occasional dish of
chow mein. We grieve only for what we know./
A Sand County Almanac, /Aldo Leopold, July 1949/
