Same here. It's been almost a year since I came back to Sprint on a SERO plan (after 5-6 years with T-Mo). Their customer service has gone out of their way to be helpful at times, and I recently called to see if I could get the unlimited free text plan being offered on all the SERO plans, and the nice lady said "sure no problem." I rarely have a wait either.
Levi Wallach wrote: > I've had few problems if any with Sprint. I think it's an issue of luck. > Some people have the luck of getting bad support, others don't. I think this > is true of all carriers. You just have to be a little patient and if you > don't get the right answer, you just have to ask to speak to someone else, > although I guess if you try to just call back now you risk getting > terminated? Hmmm. Also, I wonder if this applies to SERO customers? > > For those who aren't familiar with SERO, it is a plan for friends and family > of Sprint employees, but it's pretty easy to get into it even if you aren't > one. The main benefit is that you get an even more discounted rate (I pay > $30/month for 550 minutes and unlimited data and unlimited SMS), but also > perhaps better support? I don't know. I just call the main Sprint customer > service line but their might be special SERO reps if you need them. When I > was initially setting my accounts up I was talking with a special rep who > followed up with me over a couple of weeks due to some initial glitches. She > got everything taken care of and I didn't have to stay on hold for hours. > The one thing about SERO is that it's next to impossible to get it after > you're already a Sprint customer. You really need to be new to Sprint... > > Levi
