Jason, I agree it's not fair, but as with most of the contracts you see these days, these companies give themselves complete flexibility by saying something to the effect that the contract can change at any time without notice. I don't think we should have to sign these contracts at all. I don't sign a contract when I start paying for my electricity, or do I? Levi Levi Wallach Blog: twelveblackcodemonkeys.com <http://twelveblackcodemonkeys.blog-city.com/> DVD Review Site: dvdmon.com <http://www.dvdmon.com/> Pictures at: http://wallachexpressions.smugmug.com/Levi <http://wallachexpressions.smugmug.com/Levi>
________________________________ From: [email protected] on behalf of Jason Sent: Fri 7/6/07 12:07 PM To: [email protected] Subject: Re: [Treo] Sprint canning users who complain too much On Fri, 6 Jul 2007, Craig Froehle wrote: Sprint isn't terminating these customers for not paying their bills but for using up more resources than they would like. Should my ISP cancel my contract with them just because I'm using the full 20mbit they allow me, even though they oversubscribe the network and don't expect anyone to use that much for more than a few minutes at a time? If I were violating their terms of service (spamming, distributing viruses, etc) that's one thing, but the Sprint contract doesn't give any warning about calling support too much. And that's the worst part: this was done without warning. Back to the restaurant, would you ask the customer to be a bit easier on the staff and not take all of the napkins or would you just turn him away at the door without warning? You can bet he's going to tell his friends if you do the latter and they'll avoid your place too, deceasing business that much further. -Jason [Non-text portions of this message have been removed]
