Sorry bout that. As I was saying, the option is there. Its not Sprint's fault you were careless with your phone(carrying two phones jammed into one pocket is just asking for trouble!) and didn't have it insured. If you are past your first 30 days they are under no obligation to help you. If you buy a new car, don't insure it and then total it, would you demand the dealership give you a new one?
By the way the are not designed to be "throwaway" devices. They are in high demand (sales are red hot) and as a result parts are hard to come by right now. Try contacting Palm for warranty service. Good luck. Sue
