Don, FWIW, my husband used webville for a while on versamail....until he went to the dark side (switched to the iPhone). He preferred it over Chatteremail because he could push his email as well as contacts and calendars with Versa.
On 1/10/08, Don Ferguson <[EMAIL PROTECTED]> wrote: > > Well, I learned a lesson lat night, I guess. In my mind it's always > been about tradeoffs. With hosted Exchange, I was thinking these were > the choices: > > > > 1. 1&1, or others like them. Big provider of service. Low price. Not > so great technical support but at least they're big and I wouldn't be > vulnerable to things falling through the cracks if "the guy" wasn't > around at a given time. > > > > 2. Intermedia, Rackspace, or others like them. Big provider of service. > High price. Set minimum number of mailboxes. Great technical support. > No vulnerabilities, as long as I'm willing to pay 2x or 3x or 4x (or > even up to 8x) for approximately the same Exchange service. > > > > 3. Webville, or others like them. Very small provider of service. Low > price. Makes me and my clients vulnerable if "the guy" isn't around at > a given time. > > > > Well, I was wrong. While #2 and #3 are valid, #1 was a myth! Turns out > at 1&1 "the guy" was out for two weeks on Christmas vacation. I didn't > know that. 1&1's level 1 support didn't know that. So my problem sat > unanswered, with no apparent process to handle "the guy" being out, for > two weeks. > > > > And to add insult to injury, here is the response from "the guy" (who is > a good guy, by the way; nonetheless this is a not-unexpected but > completely unsatisfactory answer): > > > > "Unfortunately i have to tell you, that the Problem here is your Palm > with it's "VersaMail"-Application. We have seen numerous problems with > that over the last months. As we have seen before this may be fixed by > Palm with a new Release. But we can not guarantee this. > > > > So far we can only recommend to not use Palm devices with our Exchange > Servers." > > > > I am going to switch to Webville.net (Exchangehostingservice.com) and > try that out; today hopefully. It is run, managed, and supported by > "the guy", but "the guy" has already spent more time with me helping to > diagnose the calendar problem than 1&1, the company I and my clients are > currently paying, has. "The guy" also has "backup guy" who he > consciously chose to work with to handle things if "the guy" is out. > So, the very small provider also does a better job of ensuring that > things don't fall through the cracks than 1&1 Internet, the largest web > hosting company in the world! > > > > Basic message from me now is the same as that of many, many other people > out there: Beware 1&1's Exchange service! > > > > Will continue to update you, for those who care! > > > > I'm bcc'iing "the guy" to know what's being said. Not sending out his > email address to the group at this point in case he'd prefer that people > look at his site, http://www.webville.net, rather than emailing him > directly with pre-sales things. > > > > With any luck, this problem will disappear with Webville's service. > Sandy said good things about Webville with Chatteremail. I'll be using > the Centro version of Versamail 3.5, so we'll see if it works! If not, > I will be at a crossroads. Interesting things happen at crossroads, but > I have enough interesting things going on right now, thankyouverymuch! > > > > Cheers, > > Don > > > > [Non-text portions of this message have been removed]
