Well, the rep was right in a sense. But I do know, that whenever I upgrade any of my users from a Non EVDO device, to a new EVDO device, they DO have to switch Vision plans. The price, etc, is the same. I have asked about it, it's really just a billing thing and sku number. Your IP, Vision Name, and Vision password do not change, etc. The first thing I would do: 1. Re-provision the data portion on your phone. This will erase all your network profiles and overwrite them with new ones. Do this by logging into your online account, and changing your Vision Password. If you are in vision coverage, this will trigger your phone to download the new settings. Just press OK on the phone and wait. It's all automatic. 2. Bring the device into a Sprint store and have them run their diagnostics test on it. This will test the radio. It's a pass fail test. If it fails and the device is still under warrenty, or you have ESRP, they will give you a new one.
________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of charles eldred Sent: Monday, January 28, 2008 4:13 PM To: [email protected] Subject: RE: [Treo] sprint text support The rep switched my vission plan whitched re provisend my service. Levi Wallach <[EMAIL PROTECTED] <mailto:levi%40dvdmon.com> > wrote: But the rep was right, or at least I think he was. Do you know if you get an EVDO signal? Isn't there an icon that tells you if your signal is EVDO? I can't remember right now as I switched to a 700wx several months ago, but in any case, after I "upgraded" to the new Sprint firmware version, my connectivity got increasingly erratic. I could no longer use Chatter in push mode, and even turning it to pull mode I continued to have problems with the phone hanging and rebooting way more than it did before the update. That's actually what caused me to switch to the 700wx, which I've had no problems with since. I suppose I could have switched to a 755p at the time, but I chose to use the opportunity to try something new (WM) and it worked out. In any case, I'm guessing it has to do with the update. I had them troubleshoot my connectivity issues ad infinitum and finally after getting a refurb from Palm with the same firmware and experiencing the exact same issues, I determined it was the firmware. My recommendation would be to sell the phone and by a 755p or a Centro if you want to stick with the PalmOS, since these newer phones don't seem to have the same issue... ________________________________________ From: [email protected] <mailto:treo%40yahoogroups.com> [EMAIL PROTECTED] <mailto:treo%40yahoogroups.com> ] On Behalf Of eldredchuck [EMAIL PROTECTED] <mailto:eldredchuck%40yahoo.com> ] Sent: Monday, January 28, 2008 2:55 PM To: [email protected] <mailto:treo%40yahoogroups.com> Subject: [Treo] sprint text support untill now i have been satisfied with sprints customer service in all aspects. sprints new web interface with the "user prevention" security sucs. however thats not my current beef. the following is the trancript of my text service call: to put this in perspective it took the phone tecrep 2 minuts to set up the correct vission plan for my treo 700. Agent (Ashlei): "Do you have any further questions or concerns about Sprint services or products that I can assist you with today?" 01/28/2008 02:21:01PM charles eldred: "yes, can you look and see if im on the right internet package for my treo 700p the internet connection is realy bad (worse than mt 650) sence recent upgrade of phone" 01/28/2008 02:21:56PM Agent (Ashlei): "The connection package has nothing to do with the phone. There are a few packages however the signal for the internet depends on your location etc." 01/28/2008 02:22:48PM charles eldred: "when i switched to a 700 from a 650 before i had a simalar problum maby i have the wrong vission ?" 01/28/2008 02:23:55PM Agent (Ashlei): "The vision packages are on this link following. Click the music ad at the left and all the vision packages will load." 01/28/2008 02:23:58PM Agent (Ashlei) sends page: "http://www.nextel.com/en/services/index.shtml? <http://www.nextel.com/en/services/index.shtml?> id12=CHP_ServicesTab_Link_ViewAll" 01/28/2008 02:24:05PM Agent (Ashlei): "Select learn more." 01/28/2008 02:24:42PM Agent (Ashlei): "Do you have any further questions or concerns about Sprint services or products that I can assist you with today?" 01/28/2008 02:25:10PM charles eldred: "no thanks" 01/28/2008 02:25:17PM Session Ended Whensleep with the dogs some time your gonna get fleas. chuck eldred Yahoo! Groups Links --------------------------------- Looking for last minute shopping deals? Find them fast with Yahoo! Search. [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
