Post a link when it goes live, will you, John? Thanks. On Tue, Jun 3, 2008 at 11:24 AM, John Messeder <[EMAIL PROTECTED]> wrote: > This is the kind of note that's fun to write. I just got done with two > days of tinkering with Bryan Nystrom, of Natara Software. The message I > sent at 1130 June 2 was: > <snip> > > I have had to reformat my HDD and reinstall all my software. Now when I > hotsync with my Treo680, the Comet call log updates on the desktop, but > notes which appear on the Treo do not appear on the desktop. > Have I missed something? > > <snip> > > In less than two hours, I had the first response. Over several more > messages, wherein he gave instructions, asked for copies of a couple of > my relevant files, built a new beta build, and finally fixed the > problem. I'm not a programmer, so I probably wouldn't understand if he > explained, but suffice to say it works. All the notes my Treo shows now > also are on the desktop. > > My weekly newspaper column this week is going to talk about outsourcing > customer service and how my favorite computer name has pretty much gone > in the hopper because of it. > I think I'll add this transaction to the column as an example of what > can happen when the company policy is customer service. > So thanks, Bryan. > > > -- > *"Mixing church and state is like mixing horse manure and ice cream: it > may not do much damage to the manure, but it's sure going to mess up the > ice cream." > * > > ------------------------------------ > > Yahoo! Groups Links > > > >
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