http://notesfromoutback.wordpress.com/
On 06/03/2008 1:35:35 PM -0400 "Craig Froehle" <[EMAIL PROTECTED]> wrote: > Post a link when it goes live, will you, John? Thanks. > > On Tue, Jun 3, 2008 at 11:24 AM, John Messeder <[EMAIL PROTECTED]> wrote: > >> This is the kind of note that's fun to write. I just got done with two >> days of tinkering with Bryan Nystrom, of Natara Software. The message I >> sent at 1130 June 2 was: >> <snip> >> >> I have had to reformat my HDD and reinstall all my software. Now when I >> hotsync with my Treo680, the Comet call log updates on the desktop, but >> notes which appear on the Treo do not appear on the desktop. >> Have I missed something? >> >> <snip> >> >> In less than two hours, I had the first response. Over several more >> messages, wherein he gave instructions, asked for copies of a couple of >> my relevant files, built a new beta build, and finally fixed the >> problem. I'm not a programmer, so I probably wouldn't understand if he >> explained, but suffice to say it works. All the notes my Treo shows now >> also are on the desktop. >> >> My weekly newspaper column this week is going to talk about outsourcing >> customer service and how my favorite computer name has pretty much gone >> in the hopper because of it. >> I think I'll add this transaction to the column as an example of what >> can happen when the company policy is customer service. >> So thanks, Bryan. >> >> >> -- >> *"Mixing church and state is like mixing horse manure and ice cream: it >> may not do much damage to the manure, but it's sure going to mess up the >> ice cream." >>
