I'm not saying 'don't learn to troubleshoot', and actually the message that started this thread probably does not apply well to this situation, as it seems to be someone's home computer that is giving problems. So, unless this is costing you money, you should try and troubleshoot the problem and learn something new, but if your charging someone for your time, its just plain immoral to educate yourself at your customer's expense. ----------------------- of course a half point could be to "tar for later study" and then see if you need to do a reload
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