> How are *we* supposed to know what are *your* "needs" to "have sense of control over [your] computer"?
You can't. But maybe you can help me to figure out that I need to know if I tell you my needs.
Let's begin with minimum minimorum. If I have the Internet then I can solve the most of my problems somehow. But there's paradox "Chicken or the egg"(https://en.wikipedia.org/wiki/Chicken_or_the_egg), because sometimes I can't have the Internet by reason of technical problem.
Technical support of my internet-provider is bunch of idiots and slackers. And my internet-provider is a monopolist, I can't just choose another internet-provider. I couldn't use the Internet almost 15 days !!!
That I need to know to be "technical support" for myself in this particular field?
