Hi, Am Montag, den 27.12.2010, 19:29 -0800 schrieb Ian Wilson: > I guess I wasn't exactly sure how returns of actual products(ie. not > containers) should be handled but it would be nice if they could be > handled within the realm of a sale. > I agree that "damaged" products that are type stockable should not be > returned to storage. The return of damaged products is a good > example. Does that affect stock and accounting or just stock? I do > not understand what must be done in the case of accounting when a > damaged good is returned. AFAIK, this depends hardly on the kind of product you use and at least in Germany on the warranty laws of the government. E.g. having sold a product with two years warranty. The customer brings the product back to you within this time. Then you need to check if the defect does not violate the conditions in your given warranties. If the defect violates the warranty, it is a simple repair service paid completely by your customer. If not, yourself, your supplier or the producer needed to pay the repair. In both cases you have expenses, so accounting is included anyway.
> Let's assume for now that damaged products will be discarded instead > of re-used or sold at a discount. Discard: I would move it from incomming/storage location (when using a warehouse) to a Lost and Found location. If you and your customer does not pay for this movement accounting is not included, afais. But sometimes there are costs for proper disposal. Reuse/Second-Hand: I would put them into the storage and give them a "used" label. > I guess that in the case of damaged stockable products that nothing > will be done at all regarding stock when they are returned. You receive something from someone and you need to disposal it. If there is no special process/cost for the disposal in your company, you just put the broken parts in the dust-bin. Without any stock and accounting moves. > The return of composite containers on the other hand seems like a less > likely example. Why wouldn't the crate and the bottles both be all > products themselves? This I have seen at a shop software for gas stations. They have the two special product types: * full products * empties (deposit) Each 'full product' is combined with one 'empty' (or more, when you have different packaging units). When you sell a 'full product' your customer pays its price and additionally the price of the empty. When your customer brings back the 'empty', you buy it from him for the price of the 'empty'. You can sell your collected 'empties' to you supplier for the same price. > Otherwise what happens when a crate is returned with all bottles but > 1?(Assume that 1 bottle was broken and was discarded prior to the > customer returning the containers) When a shop sells a crate of lemonade, they sell in detail e.g. 20 bottles of lemonade á 1.00 = 20.00 (full product) 20 bottle deposit á 0.15 = 3.00 (empties) 1 crate deposit á 4.5 = 4.50 (empty) ------------------------------------- Total: 27.50 to receive from customer When the customer brings back bottles and crate the shop 'buys' them from the customer: 19 bottle deposit á 0.15 = 2.85 (empties) 1 crate deposit á 4.5 = 4.50 (empty) ------------------------------------- Total 7.35 to pay to the customer This works good when the deposit is constant and when having an obvious criteria to decide if a return is acceptable or broken. But I am not sure if you can use this model for your requirements. > Are there more business cases/examples/edge-cases than the two above? I am unsure if the former named gift-certificates are a valid case for this. But maybe models of rental and leasing services have some similarities. Regards -- Udo Spallek ------------------------------------ virtual things Preisler & Spallek GbR Munich - Aix-la-Chapelle Windeckstr. 77 81375 Munich - Germany Tel: +49 (89) 710 481 55 Fax: +49 (89) 710 481 56 [email protected] http://www.virtual-things.biz -- [email protected] mailing list
