On Friday, December 4, 2015 at 10:55:03 AM UTC+1, Cédric Krier wrote: > > On 2015-12-04 01:26, Ossi Viljakainen wrote: > > How is one supposed to use the dunning module?
> I answer both points as there are the same. > The module should create only one dunning record per overdue line. > So if you run multiple times the wizard, it will not create new dunning > records. > Once you have your draft dunning records, you have to process them with > the process wizard which will run the action of the level of the > dunning. > After that the dunning records will be in the state 'done' (for this > level) and the "create dunnings" wizard will change the state once it > reach the next level and so on. > Yes, indeed, I tested it and it works like this. Thanks :) > > 3) When I select "New" from Dunnings, I have to select a record > manually. > > the list there is not practical, as it displays all records, and not > only > > Normally, you should not create manually any dunning records. > Ok, I see. Thanks, Cédric. Then I'm experiencing some weirdness: 1) There are several overdue lines, but the module does not create dunnings for them. Is my configuration wrong, or am I doing something weird? 2) Sometimes the customer contacts and wants to agree on a payment plan (extended payment time, or payment in installments etc). In this case there should not be any further dunning letters. How to accomplish this? 3) Some customers have paid their invoice, but still Dunnings module create new dunnings for them. I double-checked, and yes, the invoice has been marked as "Paid". Is this an issue, or am I being stupid? 4) What does the "Blocked" checkbox do? Block the dunnings module to create further dunnings or block the customer from further sale? -Ossi -- You received this message because you are subscribed to the Google Groups "tryton" group. To view this discussion on the web visit https://groups.google.com/d/msgid/tryton/1cf4a23a-28dc-42f2-b419-45e41ccbcece%40googlegroups.com.
