Oh and one more thing: When I include the fees and interests in the dunning letter, should it not either alter the original invoice, or create a new one, with those fees and interests included? Or is it that when the customer pays the invoice, and the paid amount is more than the invoice amount, it is at that point that 1) the invoice is marked as paid and 2) the excess is posted on some other account? I don't even know how this is supposed to be handled accounting wise.
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