On 2015-12-05 01:44, Ossi Viljakainen wrote: > Then I'm experiencing some weirdness: > 1) There are several overdue lines, but the module does not create dunnings > for them. Is my configuration wrong, or am I doing something weird?
The party should have a dunning procedure and there should be a level in that procedure that match the current line (ex: number of overdue days). So it is not because a line overdue that a dunning will necessary be created. > 2) Sometimes the customer contacts and wants to agree on a payment plan > (extended payment time, or payment in installments etc). In this case there > should not be any further dunning letters. How to accomplish this? You can block a dunning for escalating to the next level. But I think this could be improved to allow to set a date for how long the dunning should be blocked. > 3) Some customers have paid their invoice, but still Dunnings module create > new dunnings for them. I double-checked, and yes, the invoice has been > marked as "Paid". Is this an issue, or am I being stupid? This is very strange because it should not create a dunning for reconciled lines. And once the line of a dunning is reconciled, the dunning is marked as inactive. > 4) What does the "Blocked" checkbox do? Block the dunnings module to create > further dunnings or block the customer from further sale? See above. To block a customer for further sale, it is the module sale_credit_limit. -- Cédric Krier - B2CK SPRL Email/Jabber: [email protected] Tel: +32 472 54 46 59 Website: http://www.b2ck.com/ -- You received this message because you are subscribed to the Google Groups "tryton" group. To view this discussion on the web visit https://groups.google.com/d/msgid/tryton/20151205095911.GT31908%40tetsuo.wifi.b2ck.com.
