Hi
I have a web app that has been running for over a year. One of our
users got a virus on their machine this week (AntiVirus 360) and I was
able to clear it up using MalwareBytes. However, since then, they
cannot access my TG app over the web. All other websites I've tried
from that computer work just fine, but my TG app fails. I can get to
the login page, but when I try to logon (doesn't matter what profile I
use) it eventually times out. Here is the relevant error information:
A 500 error occurred on server www.ic.qlf.com at 2009-02-12 07:38:21.604000.
---------- Request ----------------------------------
POST /dashboard/ HTTP/1.0
---------- Exception traceback ------------------
Traceback (most recent call last):
File
"C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py",
line 114, in _run
self.processBody()
File
"C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py",
line 240, in processBody
keep_blank_values=1)
File
"C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cpcgifs.py",
line 8, in __init__
cgi.FieldStorage.__init__(self, *args, **kwds)
File "C:\Python25\lib\cgi.py", line 532, in __init__
self.read_urlencoded()
File "C:\Python25\lib\cgi.py", line 637, in read_urlencoded
qs = self.fp.read(self.length)
File
"C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\lib\httptools.py",
line 522, in read
data = self.rfile.read(size)
File "C:\Python25\lib\socket.py", line 309, in read
data = self._sock.recv(recv_size)
timeout: timed out
---------- Request information ------------------
remote_addr: '24.206.246.223'
remote_port: 1090
requestLine: 'POST /dashboard/ HTTP/1.0'
protocol: 'HTTP/1.0'
method: 'POST'
browser_url: 'http://www.ic.qlf.com/dashboard/'
---------- Request headers ----------------------
REFERER: 'http://www.ic.qlf.com/dashboard/'
Content-Length: '45'
USER-AGENT: 'Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR
1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)'
CONNECTION: 'close'
COOKIE: 'tg-visit=14d19fe7ac54d9812a8b2838c72c107774cedd55'
CONTENT-LENGTH: '45'
HOST: 'www.ic.qlf.com'
UA-CPU: 'x86'
CACHE-CONTROL: 'no-cache'
CONTENT-TYPE: 'application/x-www-form-urlencoded'
ACCEPT: 'image/gif, image/x-xbitmap, image/jpeg, image/pjpeg,
application/x-shockwave-flash, application/xaml+xml,
application/vnd.ms-xpsdocument, application/x-ms-xbap,
application/x-ms-application, application/vnd.ms-excel,
application/vnd.ms-powerpoint, application/msword, */*'
Remote-Addr: '24.206.246.223'
ACCEPT-LANGUAGE: 'en-us'
Content-Type: 'application/x-www-form-urlencoded'
---------- User information ------------------
Error getting user info: An attempt was made to use a facility of the
TurboGears Identity Management framework, but identity management hasn't been
enabled in the config file [via identity.on].
This works fine for all other users. No one else is experiencing this.
Happens on that (Windows) client with IE or Firefox. Any clues as to
where to look for help on this one?
Thanks
-Jim
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