I am not using mod_wsgi.  It is just straight turbogears./cherrypy.

    -Jim


Steven M. Parker wrote:
> 1 month late is sometimes better than never. This happens to be an
> error that is shown when a user hides the turbogears app behind
> another webserver like apache using mod_wsgi. If so, i'd say that your
> wsgi file probably isn't injecting the commands to enable identity.
> Please let us know if you are using mod_wsgi, and if I'm on the right
> track here.
>
> Steven
>
> On Feb 12, 6:56 am, Jim Steil <[email protected]> wrote:
>   
>> Hi
>>
>> I have a web app that has been running for over a year.  One of our
>> users got a virus on their machine this week (AntiVirus 360) and I was
>> able to clear it up using MalwareBytes.  However, since then, they
>> cannot access my TG app over the web.  All other websites I've tried
>> from that computer work just fine, but my TG app fails.  I can get to
>> the login page, but when I try to logon (doesn't matter what profile I
>> use) it eventually times out.  Here is the relevant error information:
>>
>> A 500 error occurred on serverwww.ic.qlf.comat 2009-02-12 07:38:21.604000.
>>
>> ---------- Request ----------------------------------
>>
>> POST /dashboard/ HTTP/1.0
>>
>> ---------- Exception traceback ------------------
>>
>> Traceback (most recent call last):
>>   File 
>> "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py",
>>  line 114, in _run
>>     self.processBody()
>>   File 
>> "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py",
>>  line 240, in processBody
>>     keep_blank_values=1)
>>   File 
>> "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cpcgifs.py",
>>  line 8, in __init__
>>     cgi.FieldStorage.__init__(self, *args, **kwds)
>>   File "C:\Python25\lib\cgi.py", line 532, in __init__
>>     self.read_urlencoded()
>>   File "C:\Python25\lib\cgi.py", line 637, in read_urlencoded
>>     qs = self.fp.read(self.length)
>>   File 
>> "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\lib\httptools.py",
>>  line 522, in read
>>     data = self.rfile.read(size)
>>   File "C:\Python25\lib\socket.py", line 309, in read
>>     data = self._sock.recv(recv_size)
>> timeout: timed out
>>
>> ---------- Request information ------------------
>>
>> remote_addr: '24.206.246.223'
>> remote_port: 1090
>> requestLine: 'POST /dashboard/ HTTP/1.0'
>> protocol: 'HTTP/1.0'
>> method: 'POST'
>> browser_url: 'http://www.ic.qlf.com/dashboard/'
>>
>> ---------- Request headers ----------------------
>>
>> REFERER: 'http://www.ic.qlf.com/dashboard/'
>> Content-Length: '45'
>> USER-AGENT: 'Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 
>> 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)'
>> CONNECTION: 'close'
>> COOKIE: 'tg-visit=14d19fe7ac54d9812a8b2838c72c107774cedd55'
>> CONTENT-LENGTH: '45'
>> HOST: 'www.ic.qlf.com'
>> UA-CPU: 'x86'
>> CACHE-CONTROL: 'no-cache'
>> CONTENT-TYPE: 'application/x-www-form-urlencoded'
>> ACCEPT: 'image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, 
>> application/x-shockwave-flash, application/xaml+xml, 
>> application/vnd.ms-xpsdocument, application/x-ms-xbap, 
>> application/x-ms-application, application/vnd.ms-excel, 
>> application/vnd.ms-powerpoint, application/msword, */*'
>> Remote-Addr: '24.206.246.223'
>> ACCEPT-LANGUAGE: 'en-us'
>> Content-Type: 'application/x-www-form-urlencoded'
>>
>> ---------- User information ------------------
>>
>> Error getting user info: An attempt was made to use a facility of the 
>> TurboGears Identity Management framework, but identity management hasn't 
>> been enabled in the config file [via identity.on].
>>
>> This works fine for all other users.  No one else is experiencing this.  
>> Happens on that (Windows) client with IE or Firefox.  Any clues as to
>> where to look for help on this one?
>>
>> Thanks
>>
>>     -Jim
>>     
> >
>   


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