1 month late is sometimes better than never. This happens to be an error that is shown when a user hides the turbogears app behind another webserver like apache using mod_wsgi. If so, i'd say that your wsgi file probably isn't injecting the commands to enable identity. Please let us know if you are using mod_wsgi, and if I'm on the right track here.
Steven On Feb 12, 6:56 am, Jim Steil <[email protected]> wrote: > Hi > > I have a web app that has been running for over a year. One of our > users got a virus on their machine this week (AntiVirus 360) and I was > able to clear it up using MalwareBytes. However, since then, they > cannot access my TG app over the web. All other websites I've tried > from that computer work just fine, but my TG app fails. I can get to > the login page, but when I try to logon (doesn't matter what profile I > use) it eventually times out. Here is the relevant error information: > > A 500 error occurred on serverwww.ic.qlf.comat 2009-02-12 07:38:21.604000. > > ---------- Request ---------------------------------- > > POST /dashboard/ HTTP/1.0 > > ---------- Exception traceback ------------------ > > Traceback (most recent call last): > File > "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py", > line 114, in _run > self.processBody() > File > "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cphttptools.py", > line 240, in processBody > keep_blank_values=1) > File > "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\_cpcgifs.py", > line 8, in __init__ > cgi.FieldStorage.__init__(self, *args, **kwds) > File "C:\Python25\lib\cgi.py", line 532, in __init__ > self.read_urlencoded() > File "C:\Python25\lib\cgi.py", line 637, in read_urlencoded > qs = self.fp.read(self.length) > File > "C:\Python25\lib\site-packages\cherrypy-2.3.0-py2.5.egg\cherrypy\lib\httptools.py", > line 522, in read > data = self.rfile.read(size) > File "C:\Python25\lib\socket.py", line 309, in read > data = self._sock.recv(recv_size) > timeout: timed out > > ---------- Request information ------------------ > > remote_addr: '24.206.246.223' > remote_port: 1090 > requestLine: 'POST /dashboard/ HTTP/1.0' > protocol: 'HTTP/1.0' > method: 'POST' > browser_url: 'http://www.ic.qlf.com/dashboard/' > > ---------- Request headers ---------------------- > > REFERER: 'http://www.ic.qlf.com/dashboard/' > Content-Length: '45' > USER-AGENT: 'Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR > 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)' > CONNECTION: 'close' > COOKIE: 'tg-visit=14d19fe7ac54d9812a8b2838c72c107774cedd55' > CONTENT-LENGTH: '45' > HOST: 'www.ic.qlf.com' > UA-CPU: 'x86' > CACHE-CONTROL: 'no-cache' > CONTENT-TYPE: 'application/x-www-form-urlencoded' > ACCEPT: 'image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, > application/x-shockwave-flash, application/xaml+xml, > application/vnd.ms-xpsdocument, application/x-ms-xbap, > application/x-ms-application, application/vnd.ms-excel, > application/vnd.ms-powerpoint, application/msword, */*' > Remote-Addr: '24.206.246.223' > ACCEPT-LANGUAGE: 'en-us' > Content-Type: 'application/x-www-form-urlencoded' > > ---------- User information ------------------ > > Error getting user info: An attempt was made to use a facility of the > TurboGears Identity Management framework, but identity management hasn't been > enabled in the config file [via identity.on]. > > This works fine for all other users. No one else is experiencing this. > Happens on that (Windows) client with IE or Firefox. Any clues as to > where to look for help on this one? > > Thanks > > -Jim --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "TurboGears" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/turbogears?hl=en -~----------~----~----~----~------~----~------~--~---
