Thanks for bearing with us as we continue to fend off a Distributed
Denial of Service (DDoS) attack. In order to help us better assist
you, please supply the following information when reporting API
connectivity and performance issues to

1. The IP of the machine making requests to the Twitter API. If you're
behind NAT, please be sure to send us your *external* IP.

2. The IP address of the machine you're contacting in the Twitter
cluster. You can find this on UNIX machines via the "host" or
"nslookup" commands, and on Windows machines via the nbslookup"

3. The Twitter API URL (method) you're requesting and any other
details about the request (GET vs. POST, parameters, headers, etc.).

4. Your host operating system, browser (including version), relevant
cookies, and any other pertinent information about your environment.

5. What kind of network connection you have and from which provider,
and what kind of network connectivity devices you're using.

Without this information, we cannot adequately troubleshoot your issue
while responding to the ongoing attack. Thanks for your consideration.

Alex Payne - Platform Lead, Twitter, Inc.

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