23 hours ago, we posted this:
On Mon, Aug 17, 2009 at 13:35, Paul McDonald<paul0...@gmail.com> wrote:
> Alex - Is there ANY way you guys could post information to your status
> page that a DDOS or issue is going on? Something we can point our
> customers to so they don't think it is our service/product? Right now
> many of my users think the problem is our product, when in fact, it is
> simply the IPs they are coming from being blocked. This would really
> help out with customer perception of what is going on.
> On Aug 17, 3:10 pm, Alex Payne <a...@twitter.com> wrote:
>> Thanks for bearing with us as we continue to fend off a Distributed
>> Denial of Service (DDoS) attack. In order to help us better assist
>> you, please supply the following information when reporting API
>> connectivity and performance issues to a...@twitter.com:
>> 1. The IP of the machine making requests to the Twitter API. If you're
>> behind NAT, please be sure to send us your *external* IP.
>> 2. The IP address of the machine you're contacting in the Twitter
>> cluster. You can find this on UNIX machines via the "host" or
>> "nslookup" commands, and on Windows machines via the nbslookup"
>> 3. The Twitter API URL (method) you're requesting and any other
>> details about the request (GET vs. POST, parameters, headers, etc.).
>> 4. Your host operating system, browser (including version), relevant
>> cookies, and any other pertinent information about your environment.
>> 5. What kind of network connection you have and from which provider,
>> and what kind of network connectivity devices you're using.
>> Without this information, we cannot adequately troubleshoot your issue
>> while responding to the ongoing attack. Thanks for your consideration.
>> Alex Payne - Platform Lead, Twitter, Inc.http://twitter.com/al3x
Alex Payne - Platform Lead, Twitter, Inc.