John, Would not the best starting point be to find out what interfaces, if any, the call center software supports and where/if it stores its data?
It may be that you can query it directly by e.g. ODBC/Socket/Web Service direct from the UV server, rather than trying to tie the two together through a terminal emulator or something equally patchy. Having the connection server side is a whole lot easier since you only have to mess about with configurations/security etc in one place. Brian ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
