Ok I'm really pretty much fed up...
I placed a call to IBM 3 WEEKS ago after inheriting a pile of papers shoved into a folder loosely describing the existing systems. I KNOW one needs an upgrade, for both AIX & Universe BUT...are they licensed for it? Is the media floating around the building? What upgrades are they eligible for? I KNOW maintenance was recently paid in Oct on at least one of the boxes... What was the infinite wisdom of NOT TYING all customer related items together??? (1 cust # for the hardware + 1 cust # for AIX + 1 cust # for Universe) x 2 = A Mess that requires more than 2 brain cells rubbed together to figure out. NOT ONE PERSON I CONTACTED CAN GIVE ME A CONCISE ANSWER!! Or even a smidgen of a clue as to where to turn...a close friend who just retired told me to call in a crash. I called support twice, first I was routed to a clueless sales rep who never returned a call...next support routed me to a sales rep whom I needed to call back who got an AIX person on the phone who --- believe me....it was said... "U2?" To which I was forced to reply... In all the 20 years I have in this field I have observed time and time again that neither hardware sales, or underlying OS has a clue concerning the entire package. Its bad enough that rs/6000 people bicker with the As400 people and are clueless about what the other does. Its only the U2 people who have a clue about how the entire package goes together, the trickle down effect.. My only frustration is WHOM to contact within that realm... Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr -- Debster ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
