Why does IBM send me alerts that document information is available but
after I get on their site they won't let me read it. I have a couple of
different logins on their site and I never know which one is necessary
to get to where. Why not have one login that allows you to get to what
they want to let you get to and have done with it? One way I log in it's
my email address and a special IBM assigned user ID, another is a user
name created by me with a password created by me, and then there is
another screen that asks for a user ID and password but it isn't any
that I have already mentioned. Yes I have a support contract with IBM
but the contact letter/number combination seems to change yearly and the
IBM site keeps telling me that the contract number is not valid. When I
do get logged in the sites display my name and company name correctly so
what is the problem.

Jerry
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