I think we have beat this dead horse enough.
Dan Goble | Senior Systems Engineer Interline Brands, Inc. 804 East Gate Drive Suite 100, Mount Laurel, NJ 08054 Office: 856.533.3110 | Mobile: 609.792.6855 E-mail: dan.go...@interlinebrands.com | Website: www.interlinebrands.com This e-mail and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. Please notify the sender immediately by e-mail if you have received this e-mail in error and delete all copies of this message. -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Wjhonson Sent: Saturday, September 01, 2012 10:58 AM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Scrub HangUp Fixed Not relevant. The question of ownership is moot. Address the issue that Rocket knows there are bugs yet won't address them until submit through the sole approved support method. Bugs are not support. Support is not bugs. A user group that the vendor ignores. That's an excellent plan, truly marvelous. -----Original Message----- From: Allen Egerton <aeger...@pobox.com> To: U2 Users List <u2-users@listserver.u2ug.org> Sent: Sat, Sep 1, 2012 7:09 am Subject: Re: [U2] Scrub HangUp Fixed On 8/31/2012 7:30 PM, Wjhonson wrote: > > A problem that's not submitted through the hierarchical bureaucracy > is how I'd express it. > The point being that the problem is being submit, through this list. > That Rocket chooses not to listen to their own user group for bug > submissions, is Rocket's choice, not the user who submitted the bug. > > Bugs submit here, are vetted, they are vetted here, by other users > generally, and even comments such as "yes this has been an issue for many years" etc *should* one might think, include the *vendor* of that software to say.... "Hey why don't we put in a bug report on this". The vendor themselves can be the contact for all anyone would care, couldn't they? > > I don't like status quo, for cement's sake. Things change and systems > should change to match changing attitudes. Many software companies allow bug reports from a variety of channels, not just one monolithic one :) (Microsoft allows any user to submit a bug report.) <snip> This isn't Rocket's user group, it's OURS. It's existed through several product owners, (where product == UniData/Universe). It's a user's group - where we can ask our fellow users for support, thoughts, answers, experience, etc. Rocket has a formal bug/support reporting/tracking system in place. If you want ROCKET to respond to your issues, report it to them. If you want help from your fellow users, report it here. -- Allen Egerton; aeger...@pobox.com _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
