A problem that's not submitted through the hierarchical bureaucracy is how I'd express it. The point being that the problem is being submit, through this list. That Rocket chooses not to listen to their own user group for bug submissions, is Rocket's choice, not the user who submitted the bug.
Bugs submit here, are vetted, they are vetted here, by other users generally, and even comments such as "yes this has been an issue for many years" etc *should* one might think, include the *vendor* of that software to say.... "Hey why don't we put in a bug report on this". The vendor themselves can be the contact for all anyone would care, couldn't they? I don't like status quo, for cement's sake. Things change and systems should change to match changing attitudes. Many software companies allow bug reports from a variety of channels, not just one monolithic one :) (Microsoft allows any user to submit a bug report.) -----Original Message----- From: David L. Wasylenko <d...@pickpro.com> To: U2 Users List <u2-users@listserver.u2ug.org> Sent: Fri, Aug 31, 2012 3:57 pm Subject: Re: [U2] Scrub HangUp Fixed AMEN... Rocket has been the most responsive support I've experienced. *SOME* of the folks are a little slow "getting it" initially, but once they understand the problem... it's addressed. They have been very personable, friendly and professional in my experience. However, it's a tad difficult to solve a problem that's not submitted. ... david ... David L. Wasylenko President, Pick Professionals, Inc w) 314 558 1482 d...@pickpro.com -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Wjhonson Sent: Thursday, August 30, 2012 4:44 PM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Scrub HangUp Fixed I can't even read this thread anymore. It just makes me go ballistic this attitude. -----Original Message----- From: Wally Terhune <wterh...@rocketsoftware.com> To: U2 Users List <u2-users@listserver.u2ug.org> Sent: Thu, Aug 30, 2012 9:53 am Subject: Re: [U2] Scrub HangUp Fixed Rather than raising a stink, it would be best to just open a support case... Without personal knowledge of UV, I haven't been paying much attention to this thread. Wally Terhune Technical Support Engineer Rocket Software 4600 South Ulster Street, Suite 1100 **Denver, CO 80237 **USA t: +1 720 475 8055 **e: wterh...@rocketsoftware.com **w: rocketsoftware.com/u2 -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Wolverton Sent: Thursday, August 30, 2012 10:13 AM To: 'U2 Users List' Subject: Re: [U2] Scrub HangUp Fixed Ahahahahahahahahaha!! No!! Stop!! You're killing me!! But seriously... For the good of humanity, it's the duty of every person on the list to raise stinks to Rocket on stupid system behavior like this It's probably not that hard to fix and will avoid the NEXT person from having to live the trauma. _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
